Supplier Quality/RMA Failure Analysis Engineer

Newark, CA, US

Job Description / Skills Required

Department: Operations

About the Position
Kaiam are presently implementing a significant ramp plan in terms of people, production and new product introduction. We are now looking to make the key hire of a Senior Quality Engineer, reporting to the Director of Quality.

This role will play a crucial part in overseeing our supplier approval system, conducting audits and improving Supplier Quality Performance, perform quality and failure analysis of customer complaints or returns, while ensuring adherence to Quality Management System requirements. Leveraging your extensive background in Quality Assurance, you will improve the RCCA process and support development of suppliers to meet process requirements at best cost.

Key Responsibilities will include but are not limited to:

Responsibility for conducting audits and improving Supplier Quality Performance and ensuring adherence to Quality Management System requirements
Drive effective root cause, corrective and preventive actions with the ongoing development of increased supplier capability
Receive, log, track all FA, RMA requests
Test and debug failure symptoms of Opto-electrical Transceivers, ICs and PCB boards
Publish high quality reports with clear root cause, status and actions
Follow up and close loop corrective actions
Interface with sub-contractors and contract manufacturers to identify root cause
Work with outside analysis labs for failure analysis and negotiate most competitive price quote for services
Improve supplier quality metrics by driving improvement plans with suppliers
Drive systematic Supplier Performance Reviews
Ensure accurate flow-down of quality requirements to suppliers throughout product lifecycle
Engage with suppliers to develop a professional and responsive relationship
Develop supplier inspection documentation and ensure best practice is adopted within the supply chain
Work with the Incoming Inspection Team to drive improved Inspection standards and performance
Participates in Continuous Improvement projects
Ideal candidate will have:

Education Background: Bachelors, Masters of Material Science/Chemical Engineering/Mechanical Engineering/Electrical Engineering
Experience working in a manufacturing organization, preferably as a supplier or failure analysis quality engineer
Proficiency in the use of MS packages and display strong analytical and problem solving skills
Proven experience of root cause analysis with suppliers
Proven background in Quality Assurance and thorough understanding of quality tools and techniques
Familiarity with FA process and tools
Familiar with Jedec, IPC standards
Excellent verbal and written communication skills
Understanding of key quality standard ISO9001
Good technical engineering knowledge and ability to read engineering drawings and understand processes
Supplier relationship management
Auditing experience / qualifications
Experience within a fast paced manufacturing environment would be considered advantageous
It is essential that the successful candidate has worked within a similar role and is experienced in quality management you will be expected to:

Determine root cause of failures, quality issues and identify and implement corrective or preventive actions of opto-electronics devices
Document and track all FA and RMA requests, write formal reports for customers
Work with Marketing and Sales, Design and Software groups
Drive internal and external manufacturers (fab, assembly, test) to implement improvements and actions as needed
Meet the FA or RMA response time goals committed to customers
Our suppliers are based globally and therefore travel is expected for the successful candidate (estimated up to 15%).

Kaiam always strives for excellence so if you can bring us relevant qualifications and experience to help us achieve this then we would like to hear from you. We are looking for employees with talent and potential, so if you’re upbeat and motivated why not join us and be part of something exceptional?