CLTV Programme Manager

Dublin, IE

Job Description / Skills Required

Requisition ID: R12113
Groupon provides a global marketplace where people can buy just about anything, anywhere, anytime. We’re enabling real-time commerce across an expanding range of categories including local businesses, travel destinations, consumer products, and live or lively events. At the same time, we are providing advertising options and tools that merchants can use to grow and manage their businesses. Culturally, we believe that great people make great companies and that starting with the customer and working backward moves us forward. Community matters to us on an internal, local and global scale—it’s fundamental to our company’s growth and to the well-being of the world at large. We also value self-awareness, candor, lunch and WiFi. If we match with you, please apply to join us.

Description

Co-ordinating regular reviews of KPIs with the markets to review the effectiveness of the CLTV programme in the market

Working with the marketing, dev and analytics function to specify and oversee the development of the CLTV programme

Ensuring that markets can demonstrate improved revenues and profitability from the CLTV program, by growing the engaged customer base

Advise senior management on strategies, manage roadmaps and operating plans for to drive customer acquisition, retention and reactivation

Work with Global Customer Lifecycle team and finance to rollout frameworks to measure the cost and benefit of each customer growth action (i.e. downstream value of reactivating customers, life time value of an incremental mobile app download, etc.) in EMEA

Track and report on performance of all campaigns and optimization initiatives to the organization

Plan and execute methodical A/B tests to improve campaign performance and inform our marketing strategy

Work closely with Finance to ensure and monitor the incrementality of marketing spend on financial metrics (revenue, profit, etc.) and customer behavior (subscriptions, visitor frequency, basket size, purchase mix by product category, etc.)

Perform analysis on the implications of broad customer behavior shifts, like the migration toward mobile devices and away from web, providing senior leadership with specific and actionable guidance.

Understand business objectives and engage key stakeholders during project scoping/briefing and throughout delivery

Identify opportunities to use CLTV insights across the business and feed into the overall CLTV plan

Proven experience in the Retail Industry/relevant market sector desirable.