Job Description / Skills Required
Groupon's mission is to become the world's commerce operating system.
Based in Chicago and operating in major regions globally, we are a local e-commerce marketplace where people discover and save on amazing things to do, see, eat and buy in their neighbourhoods. We're enabling real-time commerce across local businesses, travel destinations, consumer products, and live events. At the same time, we provide merchants with the resources and tools to grow and manage their businesses. Culturally, we believe that great people make great companies and that starting with the customer and working backward moves us forward.
Due to recent growth and expansion, Groupon has established a HR Shared Services team in our Groupon Ireland offices on Burlington Road. Our HR Shared Services Specialist is responsible for responding to all incoming inquiries from employees, managers, HR team members, and former employees. This person will be seen as a valued resource with a wide array of knowledge of the organization and seen as the face of the HR department. Additionally, this person will be responsible for escalations, training, and special projects. This role may or may not have direct reports.
Triage inquiries pertaining to Human Resources in an accurate and timely manner utilising internal resources such as Zendesk, email, phone calls, chat, etc.
Research and resolve complex issues by partnering across the HR organisation (or escalating when appropriate) across different EMEA countries.
Provide solutions to employees but also education to the organisation on self-service options available to them
Maintain documentation of all incoming inquiries and keeps detailed notes on actions taken
Complete transactional HR processes using Workday HRIS system
Meet key metrics as identified by the Resource Centre Management. These may include timeliness, accuracy, quality, tone, error-rate, and/or others
Will be responsible for having a general understanding of policy and procedure and be able to help others navigate these
As part of the lift and shift of activities to the HR Shared Services team, some project work will be required. The ideal candidate should be able to own and deliver on projects assigned by the HR Operations Lead; looking for continuous improvement opportunities via streamlining and automation.
Will be responsible for all or some of the following:
Internal transfer processing
On-boarding (new hire orientation)
HR website maintenance / updating
Training new team members
1+ years’ experience in HR (Shared Service environment a plus)
Fluency in German is essential.
Strong computer skills including experience with MS Word, Excel, PowerPoint
Experience with HRIS systems a plus. Experience with Workday a strong plus
Experience with Google Docs a plus
Strong customer service acumen and positive attitude
Flexibility, able to work in a fast paced and changing environment.
Be able to deliver a great service across different countries in EMEA.
Fluency in English is essential
Fluency in one of the following languages, French, Italian, Spanish, Dutch is desirable.