Engineering Manager

Boston, MA, US

Job Description / Skills Required

At Toast, Engineering Managers act as mentors and leaders that help teams deliver a high quality product and improve their ability to execute. This is a role that requires a balance of technical expertise with experience in management. Our managers provide a mixture of technical leadership, project management and process guidance, organizational transparency, and career development via coaching.

We believe in building teams that can function autonomously and collaborate effectively. We structure our teams to align product mission with code ownership. We work daily to build and maintain a safe, trusting culture. We aim to support our teams with the education, context, tools, and resources to enable them to execute fast and make decisions that best support our restaurants and their customers. We expect everyone to help provide transparency and drive alignment.

Your responsibilities will include:

Managing up to 10 engineers split into 2 or 3 teams
Understanding the career goals for each of your reports and facilitating growth towards those goals
Ensuring that your teams understand their missions and helping align the individual goals of your reports with that mission
Understanding the business and product roadmap, and working with PMs and the teams to plan proactively for the future, balancing quality, architecture and new features
Working closely with team leads and members to help them effectively manage projects and learn to function autonomously
Ensuring increasing technical quality, by activities such as reviewing code, educating engineers, providing candid feedback, or facilitating conversations with QA/UX/PM
Collaborating with team leads to continuously improve the ability of their teams to execute
Creating a collaborative and inclusive environment where engineers continuously improve their skills and the codebase
Articulating the accomplishments and needs of your teams to the broader engineering leadership
You have some or all of the following qualities:

Experience leading teams that have built, delivered, and monitored software in a SaaS business
A history of mentoring and growing direct reports
A bias towards action
Curiosity about different software engineering methodologies and project management processes
A strong sense of empathy, both for the customer and for the people you work with
A desire to build a diverse team that wins together and does the right thing for the customer’s success

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