Customer Service Representative (CSR) – Student position

Herzliya, IL

Job Description / Skills Required

Description
As a Customer Service Representative (CSR), you will provide immediate response and customer relations services to Enterprise customers, Cloud Service Providers and business partners that are leveraging Zerto in order to protect their application or offer Disaster-Recovery-as-a-Service (DRaaS).

Why is this position great?

Flexible shifts, suitable for students
Excellent employment terms compared to industry standards
Be part of a fast growing and exciting start-up
Be a part of a young, dynamic, knowledgeable and professional support team

Responsibilities

Provide immediate response to customers (by mail, phone and chat) regarding real time issues and service requests
Management of customer interaction with utmost professionalism
Manage and track customers issues and requests
Manage user access to Zerto resources
Troubleshoot access issues are required
Work directly with the Technical Support Level 1 team and various sales teams

Requirements

Mandatory

Excellent interpersonal soft skills
Excellent team work ability
Able to handle stressful situations with a level headed approach
Native level spoken and written English – Must be Service oriented
Good self-learning skills
Well organized and methodical
Ability and willingness to work rotating shifts to cover 24x7x365 global time zones
Preference of 4 shifts per week
Students must have at least 1 year left to graduation
Advantages

Experience in customer service via email or telephone – strong advantage
Previous experience in Monitoring/NOC roles – strong advantage
Experience with CRM systems (Salesforce)
Immediate availability