Job Description / Skills Required
The Manager, HR Operations will be responsible for establishing and leading HR operations within Groupon's Asia-Pacific (APAC) region which includes support of over 1,200 employees across Japan, Australia, New Zealand, and India. As a member of the Global HR Operations team, this person will team up with regional Shared Service Leaders to establish best practices and policies across the Asia-Pacific, European and North American regions. Establishing Shared Service Centers globally is a cornerstone for the success of the transformation of the HR organization. You will have a great opportunity to inspire change and build a extraordinary, global HR Shared Service Center operation in support of Groupon’s 8,000+ employees worldwide.
The Mgr, HR Operations builds :
A high performance results oriented environment
A customer focused approach to providing quality service
An environment that attracts, develops and retains top talent
An environment of continuous improvement, a positive can-do attitude and commitment to the job
Possess a broad knowledge of the HR Shared Services Center processes, tools and service level agreements along with the company’s HR policies and service model
Manage the overall productivity and performance of the HR SSCs to regional SLAs/KPIs.
Responsible for hiring, training, mentoring and motivating HR SSC team by setting performance expectations and providing regular performance feedback
Partner with Local HR leadership to drive effective/efficient HR services with an optimal balance among cost, efficiency and service delivery
Lead collaboration activities related to the centralization of HR operations with key stakeholders (Finance, Audit, Legal, Information Technology, Payroll, Compensation & Benefits, Marketing Communications, etc.)
Partner with Finance, Legal and the business to implement global HR policies
Roll out employee and manager self-service, providing training and organizational readiness
Ensure HR HCM data accuracy in region
Lead the planning and execution of special projects, as requested
Act as a champion for key projects such as a standardized reporting, tools & methodologies, coordination of termination rounds, etc.
Act as a key member of Global HR Operations team. Specifically:
Lead efforts to continually standardize HR processes across the global organization
Provide input into the broader HR Operations strategy
Qualifications & Experience:
Bachelor’s degree required
Minimum 10 years of work experience or equivalent knowledge in HR, customer service, IT, or general business operations within several countries in which we operate (i.e. India, Japan, Australia, New Zealand, US, UK, Ireland, Poland, Spain, Italy, France, Morocco, Germany, etc.)
Proven management experience; leading Shared Service Center team(s) a plus
Deep understanding of Shared Services operations and payroll operations
Strong project management and change management skills and experience
You are highly skilled in analyzing problems and providing direction
You have strong organizational, analytical, communication and interpersonal skills
You have strong influencing skills and great judgment
Ability to be an effective leader and interact effectively with leadership across various functions/businesses/countries
Highly proficient user of HRIS systems – Workday a strong plus
Strong English communication skills
Groupon provides a global marketplace where people can buy just about anything, anywhere, anytime. We’re enabling real-time commerce across an expanding range of categories including local businesses, travel destinations, consumer products, and live or lively events. At the same time, we are providing advertising options and tools that merchants can use to grow and manage their businesses. Culturally, we believe that great people make great companies and that starting with the customer and working backward moves us forward. Community matters to us on an internal, local and global scale—it’s fundamental to our company’s growth and to the well-being of the world at large. We also value self-awareness, candor, lunch and WiFi. If we match with you, please apply to join us.