Resolution Team Specialist with Italian

Warsaw, PL

Job Description / Skills Required

Resolution Team Specialist is responsible for providing the best solutions for various customers problems’, minimizing the effects of incidents and difficulties caused by different issues, caring about good Groupon’s name.

Responsibilities:

Solving the queries from clients sites’ according to the internal rules and regulations
Daily contact with the vendors
Identify and verify potential problems
Reporting
Close cooperation with other Departments
Escalate problems to Risk Department (if needed)
Requirements:

Fluency in Italian
Good English
Previous experience in Customer Service area would be an asset
Working knowledge of Microsoft Office Applications
Customer and goals orientation
We offer:

Full challenging job in a fast-growing international work environment;
A role that has a real impact on business solutions;
Attractive salary, bonus system and wide range of employees benefits;
Workplace in the center of Warsaw;
Friendly and really inspiring atmosphere at work

Groupon provides a global marketplace where people can buy just about anything, anywhere, anytime. We’re enabling real-time commerce across an expanding range of categories including local businesses, travel destinations, consumer products, and live or lively events. At the same time, we are providing advertising options and tools that merchants can use to grow and manage their businesses. Culturally, we believe that great people make great companies and that starting with the customer and working backward moves us forward. Community matters to us on an internal, local and global scale—it’s fundamental to our company’s growth and to the well-being of the world at large. We also value self-awareness, candor, lunch and WiFi. If we match with you, please apply to join us.