Sales Operations Manager

Chicago, IL, US

Job Description / Skills Required

Essential Duties and Responsibilities:

Build and maintain key operational reporting and streamline ad-hoc reporting.

Partner with Business Intelligence and other key business divisions to ensure alignment of reporting and metrics.

Act as liaison between operations and sales to identify opportunities for improvement in reporting/processes and develop models to gauge impact of implementing potential initiatives.

Present to and influence senior leadership on key initiatives with both data and operational expertise.

Assume the role of data and business expert on specified subject areas. Must be able to explain results and what factors drove those results in a report. Then must confidently make recommendations to senior management on how to initiate better performance.

Partner with Finance, HR, and Compensation to develop compensation plan and target systems.

Continuously review and make recommendations for current incentive programs to ensure efficiency.

Proactively identify opportunities for growth or improvement within sales rep measurement or productivity.


Bachelor's Degree

5+ years in Business Operations, Sales Operations, or Business Intelligence

Strong analytical and problem-solving skills

Advanced/expert knowledge of Excel

Intermediate/advanced knowledge of SQL

Tableau experience

Excellent verbal and written communication skills; ability to communicate effectively with different levels of management, as well as the business and technical communities.

Demonstrated ability to be productive with minimal supervision. Must be results oriented and able to move forward without complete information

Must be comfortable with changing requirements and priorities. Must be able to proactively communicate status and identify risks.

Specific soft skills in the successful candidate include:

An ability to balance the black and white nature of results based on data with empathy and an understanding of sales processes

An amazing collaborator and team player who works well cross-functionally

An intellectually curious mind who is always looking for a better way of doing things

Groupon provides a global marketplace where people can buy just about anything, anywhere, anytime. We’re enabling real-time commerce across an expanding range of categories including local businesses, travel destinations, consumer products, and live or lively events. At the same time, we are providing advertising options and tools that merchants can use to grow and manage their businesses. Culturally, we believe that great people make great companies and that starting with the customer and working backward moves us forward. Community matters to us on an internal, local and global scale—it’s fundamental to our company’s growth and to the well-being of the world at large. We also value self-awareness, candor, lunch and WiFi. If we match with you, please apply to join us.