Senior Desktop Support Analyst

Chicago, IL, US

Job Description / Skills Required

Requisition ID: R12777
Specific Duties and Responsibilities

Manage support requests through a ticketing system, using clear and detailed communication

Manage users and permissions through Microsoft Active Directory

Test software packages for our Mac and Windows environments

Identify systemic issues and escalate appropriately to the relevant Engineering teams

Application support for Microsoft Office, Google Apps, McAfee Antivirus, Okta, 2 Step Verification, and anything else we throw at ya!

Ensure SLA’s are consistently achieved or exceeded

Participate in strategy and roadmaps for equipment standards, Windows / Apple OS upgrades, and application updates

Ensure SOX compliance by completing daily audits.

Ensuring standards are consistent across the global enterprise

Testing and validation of corporate images

Ability to work autonomously, in the office, and in a team environment

Ability to lift at least 50 lbs

Occasional travel

Groupon provides a global marketplace where people can buy just about anything, anywhere, anytime. We’re enabling real-time commerce across an expanding range of categories including local businesses, travel destinations, consumer products, and live or lively events. At the same time, we are providing advertising options and tools that merchants can use to grow and manage their businesses. Culturally, we believe that great people make great companies and that starting with the customer and working backward moves us forward. Community matters to us on an internal, local and global scale—it’s fundamental to our company’s growth and to the well-being of the world at large. We also value self-awareness, candor, lunch and WiFi. If we match with you, please apply to join us.