Senior Applications Engineer

San Mateo, CA, US

Job Description / Skills Required

GoPro, Inc. is transforming the way people capture and share their lives. What began as an idea to help athletes self-document themselves engaged in sport, GoPro has become a mobile storytelling solution that helps the world share itself through immersive content.

GoPro offers a fun and fast-paced work environment with passionate and motivated people who have a drive to learn, innovate and succeed

GoPro is looking for a Senior Applications Engineer who will provide administrative and technical expertise to ensure that Front Office applications are effectively implemented and managed across our Sales, Marketing, Customer Service, Engineering and Operations departments. The candidate will offer best practices and recommendations for process integration, application development, deployment and ongoing enhancements across all Front Office supported platform, including but not limited to Atlassian Software, SharePoint, DocuSign, Workfront, LucidChart and Workfront. The candidate would also have a proven track record of related experience to support and fulfill the strategic objectives of a highly cross-functional organization. The ideal candidate is a multi-talented professional capable of technically managing multiple systems while being the technical advisor and the primary point for critical technical problems. This role requires someone who is a great problem-solver, who understands the big picture, but capable of executing at the detail level. You will have the opportunity the challenge yourself with a wide variety of technologies and many opportunities to make a positive impact and grow your career.

What You Will Do

Accountable for the administration and operation of production systems and its respective sandbox environments to which you have ownership
Primary contact point for the technical team in addressing critical production support issues.
Manage support vendor relationships and coordinate vendor support, in conjunction with our global team where necessary, for project deployments and critical operational issues
Collaborate with Application Leads and work closely with business teams to understand the business landscape, current and upcoming requirements as well as conceptualize and present optimal solutions
Stay current with emerging web technologies and solutions and find ways to recommend innovations to the team and our business sponsors
Provide technical coaching to junior technical team members where applicable
Own technical operational processes and roadmap
Ensure adherence to GoPro IT guidelines, standards, methodologies and framework

Skills We Are Stoked About

6+ years of demonstrated extensive experience with enterprise web application design, implementation and production management.
Proven ability to operate and administer production environments – both on Prem and SaaS
Self-motivation and willingness to learn with a strong sense of accountability and a proven track record of delivering results
Proven ability to handle multiple critical issues and projects in parallel with a high attention to detail
Demonstrated strong problem solving, debugging and solution design skills especially in pressured situations
Demonstrated deep technical knowledge with some of the following; MSFT .NET web technologies or/and Java-based web technologies
Expertise with SharePoint, Atlassian Tools, Enterprise Search Technologies, Workplace by FB and Docusign
Demonstrated ability to work in an international environment, including coordinating and collaborating with distributed technical resources
Excellent customer service skills with a demonstrated ability to influence stakeholders and a record of exceeding customer expectations
Demonstrated ability to control and manage priorities and schedule, including the ability to handle multiple projects simultaneously
Ability to work with vendor support to resolve issues and manage project initiatives
Four-year degree in a technical discipline such as computer science, information technology, or systems engineering

Perks

Your own GoPro Camera (Mounts and accessories included)
Live it. Eat it. Love it. – Two dedicated hours during your week to explore your passions and capture it with your GoPro.
Employee commuter shuttles throughout the Bay Area (San Francisco, Oakland, San Jose)
Employee discounts on GoPro products and other industry discounts
Paid Time Off Programs
Medical, Dental & Vision – premiums are fully paid for employees
Life Insurance & Disability Benefits
Company 401(K) Match
LiveHealthy Program – Monthly benefit toward participation in wellness activities
Awesome wellness program including onsite fitness classes, health screenings, farmers market and more!
Subsidized onsite cafeteria
Fully stocked break rooms on each floor!