IT Operations Specialist

Bucharest, RO

Job Description / Skills Required

GoPro is seeking a top tier candidate for an IT Ops Engineer role. This is a very important role that will be responsible for providing IT Support and Leadership for all GoPro offices in EMEA. As a key player who is well-balanced with both technical and soft skills, you will work with various business groups and global IT Infrastructure teams to identify technical challenges, collaborate on solutions, troubleshoot tickets, and be a true IT partner to the business across the region. This position will be located in our new Bucharest, Romania office.

What You Will Do

Lead IT operational initiatives to help build out and grow our new Bucharest office, as employees come on board
Daily check-in and IT coordination across multiple EMEA GoPro offices
Troubleshooting technical issues and addressing tickets, as needed
Local hands-on troubleshooting and configuration of backend hardware
Installation, configuration, and maintenance related to Mac and PC hardware and software;
Initiate improvements to raise the quality and efficiency of our users’ IT experience
Assist with documenting processes and procedures
Escalate problems to next level of support when necessary
Assist with or manage special IT-related projects
Ability to travel on short notice
We’re seeking overall driver who can take customer needs and, working with the right folks, can translate them into IT solutions.

Skills We’re Stoked About

Heavy experience in PC and MAC operating systems hardware and software
Working knowledge of Network Operations – wiring and cabling standards, networking topologies and protocols (CCNA a plus!)
Excellent verbal and written communication skills (show us your master documentation abilities!)
In-depth knowledge of Microsoft Office and Adobe products
Extensive experience with local vendor management and negotiation
Self-directed, able to work with minimal supervision
Top notch problem solving skills
Available for on-call support whenever needed
Excellent language skills in both English and Romanian.