Planning and Operations Senior Analyst

San Mateo, CA, US

Job Description / Skills Required

The Planning and Operations Senior Analyst will have the unique opportunity to drive the end-to-end Ecommerce business through planning, allocation, and order management activities for GoPro.com globally. The role will partner closely with our logistics, customer support, IT, finance and fraud teams to ensure all orders are excuted flawlessly. The Senior Analyst will also be responsible for developing accurate open-to-buy forecasts to ensure we have appropriate inventory to sales plans.

What You Will Do:

Ensure warehouses are replenished to support a target weeks of supply
Effectively manage flow of orders and ensure they are shipped accurately and on time within stated SLAs
Act as the main point of contact for global customer service agents for all order shipping inquiries and order exceptions
Partner with customer support when customer contact/follow-up is required
Develop and run a daily inventory dashboard, including shipment and order reconciliations, average shipping time, and pending orders
Manage pending orders, payment hold queue, backorders, payment exceptions, and order errors
Engage with finance teams to fully resolve outstanding payment issues
Communicate with warehouse partners and operations team to address late-stage order changes/cancellations
Partner with operations team to address languishing orders globally
Partner with IT team to resolve mission critical order processing issues, merch initiatives that touch the back-office, and product setup.
Maintain and execute bottoms up financial plans and inventory commit plans
Present in-season sales and inventory forecasts on a weekly basis
Communicate daily, monthly and quarterly actuals to plan
Analyze historical data and current trends to identify risks and opportunities

Skills We're Stoked About:

3-5 years experience in a merchandise planning, replenishment or, an order management role at a retail company preferably within eCommerce
Understanding of financial measurements
Understanding of supply-chain process
Ability to work in a fast-paced environment and respond quickly
Strong attention to detail and customer focus
Strong teamwork and communication skills
Strong analytical and problem-solving skills
Expert in MS applications: Excel, Power Point, and Word
Experience in Netsuite a plus
Bachelor’s Degree