Job Description / Skills Required
We are currently looking for an experienced, development focused, energetic & detail-oriented individual to join our evolving Development Operations ( DevOps ) Team. Lab Operations technician is a crucial role in our day to day computer lab operations contributing towards stability and uptime of the lab environment. This is a front line responder role for any hands-on requirement in the data center supporting assets hosted by various teams within the company.
Perform hardware rack & stack and OS installs
Provision layer 1 network connection and perform basic level testing to confirm first hop connectivity
Able to perform intermediate level remote hands role in troubleshooting of hardware, OS & network issues
Track & maintain logs for hardware arrival & dispatch in/out of the data center
Label & document data center assets in a centralized location and keep it up to date
Keep track of rack level space & power utilization and capture data in a centralized location
Perform daily visible inspection and proactively inform issues to the relevant asset owners
Responsible for managing hot spares for all production hosts & services
Responsible for managing stock of basic day to day use assets like cables, connectors, labels, cables ties etc.
Help maintain hardware warranty and support level agreements for production hardware
Responsible for creating and maintaining detailed and comprehensive documentation and diagrams.
Associate’s Degree is Information Systems or similar field (or equivalent in experience)
1 years of experience working in a complex mission critical with evidence of exceptional ability
Experience managing hardware install, troubleshooting & parts replacement tasks
Intermediate level knowledge of networking concepts, topology & protocols
Experience creating and maintaining setup diagrams, system hand-over, inventory and spares management documentation
Intermediate level system admin skills in managing Linux & Windows systems
Regularly lift and or move items up to 20 kilos and participate in group lifts for heavier items
Push or pull heavy objects into position
Experience with any industry leading DCIM tool will be a plus.