Associate Account Manager

Boston, MA, US

Job Description / Skills Required

About Toast
Toast is a rapidly growing startup building the first all-in-one restaurant management software platform. Toast’s Android tablet based system helps restaurants operate more efficiently and connect with their customer base in new and innovative ways. We’re growing fast and have a customer base comprised of cafes, restaurants, bars and nightclubs across the country. We work hard and care about our customers’ success and we have a lot of fun doing it. As a startup, we move fast and have a lot of opportunity for career growth, so if you’re passionate about your work and want to be in a fun and growing industry, join us! You will be helping Toast to grow our business across the US and internationally.

We are seeking an ambitious Associate Account Manager responsible for developing & maintaining existing Toast customer relationships to join our growing team.

The Associate Account Manager will operate as a key customer advocate and work closely with Account Managers to drive customer satisfaction across the customer base. They will assist Account Managers with various tasks involving issue resolution, gathering feedback, data mining and up-sell opportunities. They may lead proactive reach out campaigns and handle issues for tier 4 and 5 accounts. This is an entry level position with tremendous potential for upward mobility.

Pivotal to this role is a strong value to understand customer empathy and to drive a high level of customer satisfaction across the customer base. This is a key role within the business and the employee will proactively engage in the on-going management of the account including the topics related to customer satisfaction, issue resolution, feedback on the solution and escalation. The Account Manager will become the customer’s key advocate within Toast creating a positive customer experience that ultimately results in the renewal of the subscription. This role will work directly with Sales, Support, Services, Product and Finance teams.

Primary Responsibilities

Maintain solid relationships with customers
Must be able to proactively drive satisfaction in customers with minimal over sight
Operate as a key customer advocate – develop and maintain strong relationship with customers with the goal of best in class customer success
Identify and upsell new opportunities into customers where applicable
Coordinate with customer, business users and decision makers to ensure timely contract and subscription renewals
Be a strong negotiator with excellent experience
Update and maintain Customer database ( as appropriate

0-2 years working in an account management role providing technology solutions to a client base
Restaurant experience is a strong plus
Strong leadership, teamwork, communication & cross-group collaboration skills
Highly motivated, passionate over achiever, team player, facilitator
Entrepreneurial spirit/mindset, flexibility toward dynamic change
Incredibly detailed oriented
Ability to perform in a fast paced environment
Direct, honest communication style and operate with the highest level of integrity

Great opportunity to join the next big thing
Competitive salary, benefits and stock options at a well funded company

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