Customer Service Specialist – UK

Berlin, DE

Job Description / Skills Required

We are searching for a smart and well organised Customer Service Specialist with exceptional English language skills and a passion for travel to join our fantastic team in Berlin.
About GoEuro
Driven by our team of over 220 people from more than 45 different countries, GoEuro is changing the way we travel across Europe. One simple search provides the best options for you by train, bus or flight to any city, town or village in Europe to suit your individual budget and schedule.

At our headquarters in the heart of Berlin, we take advantage of our diversity to find new and innovative ways to help our customers as we build a revolutionary product and of course, have fun.
We are now looking for the next great addition to our team as a Customer Service Specialist.
Your Role:
Communicate between travellers, GoEuro and, in certain cases, our transport providers
Be the first point of contact for travellers across multiple channels (email, phone, social media) for any inquiries related to their travel plans (e.g. questions about payments and modifying bookings, handling requests and complaints)
Deliver and maintain a high level of service and customer satisfaction
Be proactively involved in creating and implementing new service processes and developing training manuals
Report to the Head of Customer Service
Your Profile:
You possess superior communication and problem solving skills
You speak English at a native level (UK English would be preferable, but not mandatory); additional languages are always valued at GoEuro
You like taking ownership of cases and are passionate about helping customers
You are well organised with a constant drive to optimise processes
You are able to work under pressure and work towards set targets
You are flexible in terms of working hours (late and weekend shifts)
Previous experience in customer service or sales is considered a plus
Our Offer
A dynamic start-up environment with a flat hierarchy, quick decision making, and a great team from over 45 countries
An office in the center of Berlin, right in the middle of its thriving startup scene
Lots of nice benefits such as language lessons, yoga classes and a variety of team events and social activities