Job Description / Skills Required
We are searching for a smart and well organized Customer Service Specialist with excellent French and English language skills and a passion for travel to join our fantastic team in Berlin.
Driven by our team of over 220 people from more than 45 different countries, GoEuro is changing the way we travel across Europe. One simple search provides the best options for you by train, bus or flight to any city, town or village in Europe to suit your individual budget and schedule.
At our headquarters in the heart of Berlin, we take advantage of our diversity to find new and innovative ways to help our customers as we build a revolutionary product and of course, have fun.
We are now looking for the next great addition to our team as a Customer Service Specialist.
Communicate between travelers, GoEuro and, in certain cases, the transport providers
Modify bookings, handle requests and complaints by phone and email (booking and payment questions and any other inquiries related to their travel plans)
Maintain a high service level and customer satisfaction
Support in creating service processes, procedures and training manuals
Report to the Head of Customer Service
Excellent French and English language skills, both written and spoken; additional languages are always valued in GoEuro
You take ownership of cases and you are passionate about helping customers
You possess superior communication and problem solving skills
You are well organized with a constant drive to optimize and improve processes
You are able to work under pressure and work towards set targets
You have flexibility regarding working hours (late and weekend shifts)
Previous experience in customer service positions is considered a plus
A dynamic start-up environment with a flat hierarchy, quick decision making, and a great team from over 45 countries
An office in the center of Berlin, right in the middle of its thriving startup scene
Lots of nice benefits such as language lessons, yoga classes and a variety of team events and social activities