Technical Support Engineer

Herzliya, IL

Job Description / Skills Required

Description
Position
Zerto, the industry’s first hypervisor-based, virtual-aware, replication solution for tier-one applications, is looking for a Technical Support Engineer to be a part of a dynamic, knowledgeable and professional support team

Job Description
As a Technical Support Engineer, you will provide first level technical support to Enterprise customers, Cloud Service Providers and business partners that are leveraging Zerto in order to protect their application or offer Disaster-Recovery-as-a-Service (DRaaS).

Responsibilities
Provide first level technical support and preliminary investigation to customer issues and service requests
Manage and track customers issues
Troubleshoot customers issues primarily by frontal sessions
Be familiar with Zerto's technology, workflows and best practices
Work directly with other Support groups within Zerto
Develop and review content for the company's knowledge base
Requirements
Mandatory

Knowledge in networking
Ability to perform high level troubleshooting
Previous experience in Support roles
Excellent interpersonal soft skills
Excellent team work ability
Excellent in spoken and written English – Must
Willingness to work flexible hours to help cover different time zones
Advantages

Experience with virtualization technology (VMWare/Hyper-V/AWS)
Previous relevant technical military experience
Technical certification/Academic degree

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