Customer Success Associate

San Francisco, CA, US

Job Description / Skills Required

Job Description

Customer Service and Sales is a critical aspect of what we do at Lumoid, and we're looking for someone to head up this team.

Lumoid is a simple way to rent, try and buy consumer electronics, like photography gear, drones and wearables. Our website is at lumoid.com. We are a YCombinator backed company that's well funded, has thousands of paying users, and we're growing fast.

We're looking for the right person to be our Customer Success Associate at Lumoid – this is a full-time position based in San Francisco, CA.
Description:

1. Make Lumoid customers really, really happy. We've built a strong brand and our customers mean the world to us, and we want to hire someone who feels similarly.
2. Manage a team of customer service and sales professionals at Lumoid.
3. Develop and implement a customer service policy, and handle enquiries from customers through a variety of channels.
4. Set and successfully execute sales strategies.

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