Software Application Engineer

Austin, TX, US

Job Description / Skills Required

Overview:

Mellanox Technologies is looking for a Software Application Engineer, with background in the areas of driver development and Infiniband/Ethernet and Networking. As a SW Application Engineer, you will support our customers’ technical needs and help deliver Mellanox next generation’s solutions for the HPC, cloud, Web-2.0 and enterprise data center. The Software Application Engineer will drive technical improvements to Mellanox products while interfacing with most technical business units in the company.
Responsibilities:

Work as customer technical expert, work to sharpen customer solutions and solve their technical challenges
Run and own relevant proof of concept activities introducing Mellanox products and integrating them to new and existing accounts
Debug SW issues and provide solutions to customer
Lead complex escalations with customers, build and lead engineering task force, build debug strategies and lead them to execution, while communicating to customer
Participate in building SW products roadmap by providing customer product requirements and feedback to engineering and marketing teams
Train internal and external technical teams, be the learning interface between R&D and support teams
Qualifications:

The position involves the ability to solve complex multidisciplinary issues, and when required manage escalations with multiple engineering groups, and facing customer.
B.S. Computer Engineering/Software Engineering/Electrical Engineering
Minimum of three years computer software development. Knowledge of Linux kernel and drivers development is an advantage
Technical disciplines, e.g. infrastructure architecture in HPC, information technology, software development, or hardware architecture/design
Strong software experience
Strong analytical and troubleshooting skills
Ability to handle and resolve critical customer issues/problems resulting in a high level of customer satisfaction
Good verbal communication and presentation skills
Strong interpersonal skills and an ability to work directly with customers
Strong knowledge in Ethernet or InfiniBand – a plus