Customer Quality Engineer

Shenzhen, CN

Job Description / Skills Required

Overview:

Mellanox Technologies (NASDAQ: MLNX) is a leading supplier of end-to-end InfiniBand and Ethernet interconnect solutions and services for servers and storage. Mellanox interconnect solutions increase data center efficiency by providing the highest throughput and lowest latency, Founded in 1999, Mellanox Technologies is headquartered in Sunnyvale, California and Yokneam, Israel.
Mellanox Technologies is looking for CQE-Customer Quality Engineer in location Shenzhen, China
Responsibilities:

Be local key customer point of contact to manage Customers’ Quality requirements and ensure all are fulfilled
Ensure world class Customer Quality Experience, accountable for the customer’s product quality and reliability
Proactively measure customer’s satisfaction and expected quality score: ongoing customer quality reviews, scorecard performance and/or customer quality perception
Proactively work with the customer to assess their needs and drive plans and actions internally
Interact regularly with sales, field application engineers and internal stakeholders to maintain alignment on quality and reliability issues, proactively communicate feedback from the customers to internal functions
Support customer visits and or audits at our plants
Effective customer quality issues management- timely containment, communication and resolution
Qualifications:

Experience:
> 5 years’ experience as Quality Engineer in front of customers or similar position.
>2 years’ experience in quality of optical interconnect products and processes, preference to major international key-players companies
Understanding of quality terminology, methods and tools, Failure Mode Effect Analysis (FMEA), SPC, 8D, Six Sigma, Poka-Yoke, sampling plans and statistics, etc.
Familiar with industry standard specifications (GR-468, IEEE, IPC, JEDEC etc.)
Familiar with SMT, mechanics assembly process and quality gates
Ability to read electronics / mechanical drawings and datasheet.
Fluent Chinese, Good English skills– (write and speak).

Education:
Eng / practical eng in Mechanical / Materials / Electrical / Engineering or related fields.

Advantages:

IPC certified
Quality system and process audit experience

Personal:

Team player, service oriented.
High interpersonal skills to allow good communication internally and externally
High motivation to work and learn in proactive. Ability to work independently and under pressure.
Willing to travel per requirement