Manager – LivingSocial Strategy & Operations

Chicago, IL, US

Job Description / Skills Required

Requisition ID: R12742
You know LivingSocial as place to buy and share the best things to do in your city and beyond. And since we were acquired by Groupon, we’re poised to do that at an even bigger scale. We take great pride in putting the customer at the center of everything we do. As we continue to grow our brand within the Groupon family, we’re seeking a hungry, data-driven leader to help us keep focused on that mission.

The exceptionally talented team member who fills this role must combine sound business judgment, world-class strategy & operations chops and an ability to directly and indirectly influence stakeholders in order to drive results. You must be confident in your ability to leverage massive amounts of data to understand, quantify, monitor, predict and improve the LivingSocial customer experience as we integrate and ramp our marketing efforts. We need a big thinker who will challenge us, question previous assumptions and push LivingSocial to level-up our efforts to surprise and delight our customers.

As we continue to integrate LivingSocial into the Groupon family, we will need to move mountains in order to keep the brand unique and distinct. The role requires the ability to pivot quickly between a constantly changing canvas of details and process-related minutiae, as well as an eagerness to engage in robust “big picture” conversations with senior leaders from LivingSocial and Groupon. This role is charged with ensuring a balance between efficacy, quality operational design and rapid execution of a complex strategy involving data, people, processes and technology. Above all, in the face of a mountain of challenging decisions and potentially ambiguous situations, this role must take smart risks, make informed decisions and deliver constant progress toward the goal of making LivingSocial a growth driver for the company.

Key Responsibilities

Develop strategy and operational plans including detailed project plans, financial analysis and forecasting
Help define and implement tools and process to support rapidly growing business.
Develop business cases and define requirements for new features and enhancements to a distinct branded experience
Create efficiency and automation through process improvement and leveraging of systems
Lead collaboration between C-suite executives, Merchandising, Marketing, Data Science, Business Intelligence, Product Development, and other operational departments
Prepare ad hoc analysis and participate on projects as needed
Essential Requirements

3-5 years of relevant work experience
Prior project management skills and experience, preferably in a scaled ecommerce environment
Demonstrated ability to manage multiple projects – prioritization, planning and task delegation Deadline driven with bias towards ruthless prioritization
Unmatched technical skills in data analysis, unstructured problem solving and modeling. Ability to manipulate complex data sets and move past simple insights into actionable recommendations
Excellent written and verbal communication skills with the ability to present complex information in a clear and concise manner to a variety of audiences
Bias for action, and experience making things happen in a fast-paced, dynamic environment
Personal Qualities:

Constantly delivers progress & will not allow the perfect to become the enemy of the good.
Unquenchable curiosity
Entrepreneurial in the truest sense. Must make things happen using resources that either don’t exist or aren’t under your direct control

Groupon provides a global marketplace where people can buy just about anything, anywhere, anytime. We’re enabling real-time commerce across an expanding range of categories including local businesses, travel destinations, consumer products, and live or lively events. At the same time, we are providing advertising options and tools that merchants can use to grow and manage their businesses. Culturally, we believe that great people make great companies and that starting with the customer and working backward moves us forward. Community matters to us on an internal, local and global scale—it’s fundamental to our company’s growth and to the well-being of the world at large. We also value self-awareness, candor, lunch and WiFi. If we match with you, please apply to join us.