UX Researcher

San Diego, CA, US

Job Description / Skills Required

About GoPro
GoPro, Inc. is transforming the way people capture and share their lives. What began as an idea to help athletes self-document themselves engaged in sport, has become a mobile storytelling solution that helps the world share itself through immersive content. 
GoPro offers a fun and fast-paced work environment with passionate and motivated people who have a drive to learn, innovate and succeed. 
GoPro’s hardware design & research team offers a fun, collaborative work environment with passion for our products, love for our users, and respect for our colleagues. We have a strive to learn, teach, innovate, share, and succeed, while remaining humble, open minded, and curious.
What you will do
This position manages and executes all aspects of user research from study design, recruiting, execution, analysis, and reporting in a highly collaborative environment:
Inform and inspire the product development team to create leading user experience solutions
Partner with Product Managers, Analytics, Marketing, and Design Teams to manage research requests, collect briefs, and assist in prioritizing business questions
Plan and execute research activities that align with our business goals, uncover customer needs and result in actionable recommendations
Assist with synthesis of qualitative and quantitative customer data to inform and influence stakeholders
Develop a strong understanding of our customers, business objectives and company mission
This role will serve the extended design community that includes Software, Mobile, and Hardware groups.
Skills We’re Stoked About
Conduct in-lab and occasional field usability evaluation of products & prototypes
Conduct competitive testing and analysis
Proactively involve designers, engineers & product managers in the research process
Produce reports with a quick turnaround that cut to the chase of the underlying issues
Share research findings with colleagues in clear and concise written, oral, and visual formats
Gather field data that helps tell the broader story of our user’s behaviors, attitudes, and motivations
Support other researchers on complex, strategic studies
Operate and maintain a usability lab
Research how to research-help the team develop best practices and new techniques
Assist the research team to package insights into design tools and assets for product managers and designers to leverage (personas, design principles, scenarios, etc., as appropriate)
BS or equivalent degree in psychology, cognitive science, Human Factors, HCI, HCD or similar (or equivalent industry experience)
3+ years of UX professional research experience
Career emphasis on consumer products, rather than enterprise, etc.
Hands-on experience with designing and executing lab-based user testing, iterative prototype testing, concept testing, survey design, and usage of multiple methods within a study. Demonstrated ability to include quantitative metrics in lab studies
Proven track record conducting interviews, site visits, card sorts, user profiling, task analysis, diary studies, competitive analysis, heuristic evaluations/cognitive walk-throughs
Experience developing deep insights and customer advocacy in product teams
Ability to manage and prioritize multiple projects
Curiosity and eagerness to continually learn, grow, share, and be a part of a team
Clear communication, strong interpersonal and relationship building skills, problem-solving, facilitation and presentation skills. Demonstrated experience collaborating with designers and prototype engineers
Ability to work independently and take initiative to solve problems
A portfolio demonstrating work/case studies that illustrate deliverables (e.g: study plans, reports) and a drive towards customer understanding and actionable design direction
Your own GoPro camera (mounts and accessories included)
Live it. Eat it. Love it. – Two dedicated hours during your week to explore your passions and capture them with your GoPro.
Employee commuter shuttles throughout the Bay Area (San Francisco, Oakland, San Jose)
Employee discounts on GoPro products and other industry discounts
Paid Time Off Programs
Medical, Dental & Vision – premiums are fully paid for employees
Life Insurance & Disability Benefits
Company 401(K) Match
LiveHealthy Program – Monthly benefit toward participation in wellness activities
Awesome wellness program including onsite fitness classes, health screenings, farmer’s market and more!
Subsidized onsite cafeteria
Fully stocked break rooms on each floor!

GoPro is an Equal Opportunity Employer.