Senior Manager of UX Content Strategy

Palo Alto, CA, US

Job Description / Skills Required

Groupon connects millions of customers with businesses in their local community. We offer a constantly expanding catalog of local experiences, travel adventures, and an amazing collections of consumer products to purchase. At the same time, we provide tools that merchants can use to grow their customer base and manage their marketing reach. Community matters to us. We believe that great people make great companies and that starting with the customer always wins.

Our current mission is to evolve Groupon into a daily habit. And it’s a great time to join Groupon since you’ll get to be a part of this transformative journey in every aspect of product development.

As a design team, we champion entrepreneurship, authenticity, collaboration, and quality. We run a tight ship making a huge impact with great visibility in the organization. Check out our team website, team video from an offsite this year as well as Medium blogs, and take a peek at our Design team culture.

Groupon is a mobile-first company, and there’s a lot of emphasis on innovating our mobile experience. The Groupon mobile app recently won 1st place in the Internet Retailer Mobile 500 two years in a row. It was also listed as one of the top 25 apps in the US in 2016, atop the list in the commerce category.

As a Senior Manager of UX Content Strategy at Groupon, you’ll lead a team who strategizes and creates the content for the user interface of Groupon products. You’ll be actively engaged in the end-to-end product development process–including defining the problem, brainstorming on the product vision, writing the interface language, and reviewing analytics to understand user behavior to shape messaging direction—while working alongside Product Managers, Engineers, Researchers, and Designers.

We’re looking for someone who is versatile, collaborative, curious and tenacious. Your team will work on web and mobile interfaces, build up our content standards, and elevate the overall quality of our user experience. The work will range from high-level concept strategy to detailed editing. Also, you’ll get to evaluate the usability of new and existing product on an ongoing basis and ensure UX content strategy is effectively implemented cross platform.

As we’re still in the early stage of building the UX Content Strategy team, the team you lead will define our content standards and influence the overall UX direction of Groupon products, which will impact the experience of millions of customers.

Sound interesting?

We’re looking for all levels of UX content strategists in Palo Alto, CA as well as in Chicago, IL. Whether you’re down for innovating the way customers discover, buy and use deals, or enhancing the way we help merchants grow their business, let’s chat! Please apply with your resume and online portfolio at jobs.groupon.com.

Qualifications

8+ years of working experience with content on web or mobile UX.

3+ years of experience in managing a content strategy team, with an ability to be still hands-on.

BA/BS degree or equivalent education in English, Journalism, Technical Writing or equivalent experience.

Portfolio showcasing an experience across different UX content types such as user interfaces, microcopy, education message, direct or transactional emails and style guides.

Experience in building and maintaining a content standard guide in a large cross-functional team environment.

Great understanding of constraint and opportunity that technology creates.

Excellent communication and interpersonal skills.

Problem-solving skills, user empathy and business acumen.

Experience in commerce-relevant domain would be a big plus.