Job Description / Skills Required
The primary responsibility of the Operations Shift Coordinator is to assure that teams perform operational related functions, along with other related duties, meeting established rates using specified processes and procedures. An associate may be cross-trained to work in various departments within or outside of Operations as needed or based on organizational needs.
Essential Functions of Job: (Could include, but not limited to)
Support team to ensure operational performance following established company and industry standard operating procedures
Responsible for updating and publishing team metrics for all KPI’s
Responsible to see that inventory is delivered/transacted for Customer Support functions
Partner with leadership in the ongoing development of their team
Responsible for achieving all operational metrics concerning safety, inventory, performance, and quality by using the feedback, labor management and process adherence tools
Ensure that the order processing is performed properly through all facets in a timely and accurate manner
Ensures that communication with business partners (Chicago team, Ops team) is timely and concise
Ensures that Inventory Control performed audits are done properly, timely, and accurately per defined process
Perform root cause analysis and communicate reasons regularly
Follow all Company, state and OSHA safety rules, policies and regulations to ensure safe working practices, including proper work attire; reporting safety violations and potential safety violations to appropriate supervisory or management personnel
Comply with all Company Loss Prevention policies and procedures, including proper work attire
Maintain regular and acceptable attendance as set by Groupon Goods
Maintain a flexible work schedule and adhere to the requirement of working any designated shift and overtime as requested per business and operational needs
Pro-actively respond to direction from leadership team, management staff and other cross-functional leaders
Provide high quality internal and external customer service per company standards
Knowledge, Skills and Abilities:
Familiarity with WMS inventory control processes or previous experience using similar applications.
Functional with MS Office products, especially Excel and Word.
Familiarity of warehouse layout or the ability to learn layout.
Ability to operate RF terminals and UI screens to successfully lead the operational team in the warehouse.
Ability to support team members to perform Operational functions using preferred methods.
Basic math skills and demonstrate an ability to match numbers.
Ability to be cross-trained in other cross functional areas.
Ability to understand other functions of the business as they apply to position.
Ability to work closely and effectively with others in a way that promotes teamwork.
Possess a positive and enthusiastic demeanor
Moderate but varying temperature and humidity in office and warehouse environments.
Must be able to stand, sit, squat, lift and /or walk for the duration of the scheduled shift
Must be able to lift up to 50 lbs on a continuous basis
Groupon provides a global marketplace where people can buy just about anything, anywhere, anytime. We’re enabling real-time commerce across an expanding range of categories including local businesses, travel destinations, consumer products, and live or lively events. At the same time, we are providing advertising options and tools that merchants can use to grow and manage their businesses. Culturally, we believe that great people make great companies and that starting with the customer and working backward moves us forward. Community matters to us on an internal, local and global scale—it’s fundamental to our company’s growth and to the well-being of the world at large. We also value self-awareness, candor, lunch and WiFi. If we match with you, please apply to join us.