Job Description / Skills Required
Due to rapid growth and increased demand for our enterprise Mobile Threat Protection solution, Appthority is actively seeking a Senior Customer Success Manager.
The Senior Customer Success Manager who will be responsible for building and maintaining post sales relationships with Appthority’s largest and most complex customers and driving the value of our solution within our enterprise customer base.
Local candidates only.
Provide advice and guidance as the Appthority subject matter expert to ensure successful ongoing usage and adoption.
Design and develop innovative solutions to customer requirements using Appthority
Continually analyze and take ownership of customer use cases to help shape Appthority’s Product in emerging MTP market
Deliver web based training to user groups to support organizational adoption
Undertake discovery and education activities to identify opportunities for Appthority usage across organizational functions and processes
Function as a frontline technical resource for “best practice” and informal customer questions
Engage with customer support as a customer advocate to ensure speedy resolution of customer issues
Engage with product management as the customer advocate on product roadmap discussions
Maintain current functional and technical knowledge of Appthority solutions
Help to document best practices in developing and using Appthority solutions
Last but not least, deliver on and exceed all performance targets
4+ years of experience in a related function is required. Direct customer advocacy and engagement experience in post-sales or professional services functions in Fortune 1000, mid-tier, and/or start-up companies
Successfully managed customer engagements to completion and customer satisfaction
Excellent analytical skills & problem solving skills, combined with the ability to provide quick resolution to problems.
Exceptional verbal and written organizational, presentation, and communication skills
Must be customer service oriented and believe in teamwork, collaboration, adaptability & Initiative
Demonstrable success in thinking strategically, executing tactically while providing consistent and high levels of customer satisfaction and retention in a fast paced environment.
Additional Skills Helpful for This Role:
Experience working with enterprise Security and Mobility organizations is preferred, but not required
Tools Knowledge: Salesforce, ZenDesk, MixPanel, SumoLogic, and similar SaaS tools.
Nice to Have: Familiarity with mobile apps, security, enterprise mobility management (EMM) platforms, or APIs