Senior Order Administration Specialist

San Mateo, CA, US

Job Description / Skills Required

About GoPro 
GoPro, Inc. is transforming the way people capture and share their lives. What began as an idea to help athletes self-document themselves engage in sport, GoPro has become a mobile storytelling solution that helps the world share itself through immersive content. 
GoPro offers a fun and fast-paced work environment with passionate and motivated people who have a drive to learn, innovate and succeed. 
GoPro is seeking a top tier candidate for the Order Administration Lead role. This position is to identify, develop, and analyze a wide variety of operational information for managing front-end business activities. You will identify key process and gaps, while recommending policy improvements.  You will lead efforts in coordinating and operationally improving our retail customer business practices.  You will mentor peers in managing accounts to business expectations. Assist with driving revenue predictability, improving customer scorecard by definition. In addition, the position will be cross-functional; working with key contacts in Demand Planning, Sales, Logistics and Finance.
What You Will Do:
Process and manage customer purchase orders through NetSuite.
Responsible for all sales order integration.
Work with 3PL team on unfulfilled orders.
Collaborate with Sales team members on fulfillment schedules and communicate schedules to customers and sales reps.
Credit hold and order billing discrepancy resolution.
Responsible for leading and overseeing OA functions of the VIP program; escalating issues, ensuring the customer experience is considered with the execution of new program enhancements.
Mentor peers in executing first in-class Order Management business practices.
Must have an understanding of customer demand, forecast and product volumes as it pertains to revenue predictability and participation in CPFR Planning activities.
Partner with the Order Admin Sr. Manager in the development of departmental process and policy improvement initiatives.
Be a cross functional OA Lead representative between departments and communicate business goals.
 Skills We're Stoked About
3+years’ experience in Order Management, Sales Operations.
Must have Retail order fulfillment and logistics experience with customers including Target, Best Buy, and Walmart and Distribution.
Collaborate with business partners to achieve corporate goals.
Must understand the order to cash process including revenue recognition rules.
Provide Operational enhancement plan and reporting
Communicate process challenges to internal teams to increase process efficiencies, and improve our customers’ satisfaction with GoPro.
Must have knowledge in reading and interpreting Customer Forecasts/Sell-thru data.
Experience working with National Retailers (i.e. Target, Best Buy, Costco, etc.) and distributors with consumer products.
Experience with Retailer Portals. (i.e. Retail Link, POL, Extending the Reach, ect)
Understanding of sales operation cycles including: customer forecasting, purchase orders, sales orders, allocations, 3PL fulfillment and billing
Prior experience with NetSuite or a strong background in other major ERP/MRP programs
Must have knowledge with customer forecasts and sell-thru dates
Strong Excel skills
Understanding of EDI Orders and the process to implementation
Problem-solving experience
Ability to build team collaboration
Must possess excellent time management skills and eye for attention to detail
 Perks 
Your own GoPro camera (mounts and accessories included) 
Live it. Eat it. Love it. – Two dedicated hours during your week to explore your passions and capture themwith your GoPro. 
Employee commuter shuttles throughout the Bay Area (San Francisco, Oakland, San Jose)
Employee discounts on GoPro products and other industry discounts 
Paid Time Off Programs 
Medical, Dental & Vision – premiums are fully paid for employees 
Life Insurance & Disability Benefits
Company 401(K) Match
LiveHealthyProgram – Monthly benefit toward participation in wellness activities 
Awesome wellness program including onsite fitness classes, health screenings, farmer’s market and more!
Subsidized onsite cafeteria
Fully stocked break rooms on each floor! 
 
GoPro is an Equal Opportunity Employer 
 
 

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