Job Description / Skills Required
We are searching for a smart and well organised Customer Service Specialist with exceptional communication skills and a passion for travel to join our fantastic team in Berlin.
Driven by our team of over 200 people from more than 40 different countries, GoEuro is changing the way we travel across Europe. With GoEuro you can compare and book trains, buses and flights to anywhere in Europe with one simple search, on mobile, app or desktop. By offering transparent pricing and easy booking, GoEuro makes travel planning simple, flexible and personal.
With over 500 European transportation partners across 12 countries, GoEuro is one of Europe’s fastest growing travel companies backed by 10 million monthly users and the world’s leading tech investors.
We are now looking for the next great addition to our team as a Customer Service Specialist.
As a Customer Service Specialist at GoEuro you will…
Communicate between travellers, GoEuro and, in certain cases, our transport providers
Be the first point of contact for travellers across multiple channels (email, phone, social media) for any inquiries related to their travel plans (e.g. questions about payments and modifying bookings, handling requests and complaints)
Deliver and maintain a high level of service and customer satisfaction
Be proactively involved in creating and implementing new service processes and developing training manuals
Report to the Head of Customer Service
You possess superior communication and problem solving skills
You have exceptional English language skills; additional languages such as French, Polish, German and Dutch are always valued at GoEuro
You like taking ownership of cases and are passionate about helping customers
You are well organised with a constant drive to optimise processes
You are able to work under pressure and work towards set targets
You are flexible in terms of working hours (late and weekend shifts)
Previous experience in customer service or sales is considered a plus
An office in the centre of Berlin’s thriving startup scene
Flat hierarchies and everyday opportunities to learn, grow and develop
A diverse team of over 40 nationalities
Free lunches, yoga, German lessons and more
Competitive compensation and relocation support
Are you the person we are looking for? Then please click the apply button. We are looking forward to receiving your application!