Senior Manager, Creative Services Operations

Chicago, IL, US

Job Description / Skills Required

The Senior Manager, Creative Services Operations will oversee and lead the management of the digital content marketing team’s operations, driving strategic alignment with cross-functional stakeholders to ensure that the creative team is aligning to business needs within scope and budget. The Senior Manager will drive production scale and strategic creative innovation, collaborating cross-functionally with global and local internal teams dedicated to branded creative, localization, strategy, digital and content marketing, merchandising, and social media. This role reports into the Head of Global Digital Content Marketing.


Manage creative strategic initiatives from conceptualization to completion, and translate merchandising and marketing objectives into creative strategies and processes

Understand and champion the Groupon brand, and ensure projects adhere to brand guidelines, merchandising guidelines, and strategy

Drive creative innovation, brainstorming, and conceptualization to develop and produce innovative, thought-provoking campaigns

Partner with key cross-functional stakeholders to identify and develop metrics and ongoing measurement around creative value

Identify and implement processes and solutions to drive creative operational scale and improved quality in line with brand

Develop framework, training tools and exercises, and be available as a SME to key stakeholders to validate best practices and agreements

Manage cross-functional global communications and creative production to ensure effective exchange of campaign information and deliverables

Lead a team of managers and staff responsible for creative output of written and/or visual content and assets

Partner with Head of Digital Content Marketing to lead the annual operations planning and oversee subsequent management of the budget and operations


7+ years creative services experience, with emphasis in digital marketing, editorial content or content marketing, merchandising, and/or creative operations

Bachelor’s degree required

Experience managing a creative team, including brand implementation and creative processes

Demonstrated success working in a matrix environment and leading cross-functional teams across brand, merchandising, product, UX, and data science to achieve goals

Strong analytical, problem-solving, and critical-thinking skills; demonstrated ability to use data and analysis to make decisions, justify investments, and track effectiveness of change

Experience working with global teams to execute a high volume of creative campaigns and projects

Strong verbal and written communication skills

Proficient in Google Suite and Microsoft Excel

Familiarity working with content management systems, project management tools, and data/analytics

Knowledge of Mac computers

Ability to work in a fast-paced, open-office environment

Groupon provides a global marketplace where people can buy just about anything, anywhere, anytime. We’re enabling real-time commerce across an expanding range of categories including local businesses, travel destinations, consumer products, and live or lively events. At the same time, we are providing advertising options and tools that merchants can use to grow and manage their businesses. Culturally, we believe that great people make great companies and that starting with the customer and working backward moves us forward. Community matters to us on an internal, local and global scale—it’s fundamental to our company’s growth and to the well-being of the world at large. We also value self-awareness, candor, lunch and WiFi. If we match with you, please apply to join us.