Job Description / Skills Required
Our Merchant Development Team ensures continued revenue growth by focusing on creating the best experience for Groupon Merchants. This is done through building deals that target specific business objectives and ensuring merchant retention through excellent communication and problem solving skills. Representatives on this team may, over time, expand into Merchant Manager or Merchant Director positions, offering the opportunity to work with top merchant accounts with increased earning potential and responsibilities.
The Merchant Development Representative is responsible for the full-lifecycle management of Merchant accounts. This is done through strategic sales conversations with merchants who have previously worked with Groupon aimed at bringing them back onto our platform, as well as working with current merchants to optimize live deals to enhance performance. Additionally, they are responsible for answering inbound merchant inquiries and questions via phone for a portion of their day.
Bringing former Groupon Merchant's back onto our platform through strategic outbound sales calls
Facilitating the growth of revenue through optimizing live merchant offers aimed at improving the structure and quality of deals on the site
Demonstrating mastery over the entire sales process to overcome Merchant objections and maximize satisfaction, engagement, and retention
Engaging, consulting, and upselling merchants on the benefits of featuring with Groupon
Understanding and applying concepts of deal structure and strategy that are proven models for successful achievement of merchants' desired outcomes
Providing support to our merchant base by answering inbound questions and inquiries
Delivering against metrics and merchant satisfactions to achieve optimal operational and financial performance, exceeding KPI’s
Bachelor's degree in marketing, business or other related field
1+ years of relevant experience in a similar role
Proven customer service, analytical and problem solving skills
Strong attention to detail and proven ability to multi-task
Solid decision-making skills, customer-focused instincts and sound judgment
Well organized with the ability to prioritize tasks to work quickly and efficiently
Intellectual agility and creativity to respond to changing demands and create new solutions
Strong negotiation and relationship building skills with a high degree of professionalism and poise
Excellent written and oral communications skills
Salesforce or other CRM experience preferred
Groupon provides a global marketplace where people can buy just about anything, anywhere, anytime. We’re enabling real-time commerce across an expanding range of categories including local businesses, travel destinations, consumer products, and live or lively events. At the same time, we are providing advertising options and tools that merchants can use to grow and manage their businesses. Culturally, we believe that great people make great companies and that starting with the customer and working backward moves us forward. Community matters to us on an internal, local and global scale—it’s fundamental to our company’s growth and to the well-being of the world at large. We also value self-awareness, candor, lunch and WiFi. If we match with you, please apply to join us.