Project Coordinator

Boston, MA, US

Job Description / Skills Required

Toast is looking for self-motivated individuals who want to be part of a team that is transforming the way restaurants operate. You will be involved in working with Toast’s restaurant customers to plan their complete software and hardware installation.

We are looking for candidates with experience taking projects through the implementation and installation lifecycle, have experience in the restaurant industry, can communicate effectively, and are creative problem solvers. As a startup we move fast and have a lot of opportunity for career growth, so if you’re passionate about your work and want to be in a fun and growing industry join us! You will be helping Toast to grow our business across the US and internationally.

Responsibilities:

Support and cultivate a positive experience for the customer through the entire project process from implementation and installation to go-live remotely via phone and email
Lead intro calls with customers to outline process and reiterate/set/review expectations
Manage and track day-to-day logistics using internal tools including Salesforce and Google Drive, continuously moving toward project milestones
Setup and coordinate complex schedules for customer installation with Field Implementation team
Meet or exceed monthly goals and targets as individual and team
Order customized package of Hardware required for each customer site
Keep customers on track with timelines of necessary tasks, status updates and meetings
Deliver excellent customer service despite competing interests
Work with Business Operations to coordinate financial setup, credit card processing, billing and assist customer with any billing problems
Escalate problems to appropriate departments internally
Ensure a smooth transition from go-live to Support/Account Management and beyond
Requirements:

Excellent written / email and verbal / phone communication skills
Experience with documentation, customer relationship management and project management tools
Willingness to work through customer challenges, thinking creatively of solutions outside the box
Working knowledge of restaurant operations (prior front of house experience a plus)
Ability to problem solve / troubleshoot in a proactive, positive and timely manner
Strong work ethic and motivated by fast-paced environment with competing priorities
Ability to confidently and professionally communicate with all levels, internally & externally
Highly flexible and adaptable, driven by challenge
Demonstrated attention to detail, strong organization skills and time management skills
Ability to work well under pressure and maintain a positive attitude
Perks:

Great opportunity to join the next big thing
Competitive salary & benefits
Mentorship from experienced entrepreneurs