Job Description / Skills Required
The Vendor Operations Analyst will be responsible for leading our vendor operations and performance management operations within the Groupon Goods Vendor Operations team. Oversight of this area will cover all aspects of vendor management, risk identification, performance monitoring, reporting, analysis, process improvement, and project management.
This position oversees vendor compliance and daily reporting. Additionally, they focus efforts on improving the overall health of their assigned categories by creating short / long term planning activities to improve compliance reporting, and validate credits where appropriate. This role interacts across multiple departments and functions.
Responsibilities include, but are not limited to:
Manage a portfolio of 600+/- vendors to ensure success against Groupon’s Key Performance Indicators (KPIs)
Reporting automation and reporting accuracy
Creating & updating existing reporting on trends, SLA management, and Vendor Ops team metrics
Focus in the areas of dead tracking & overall cycle time reporting and improvement plans
Build organized compliance partnerships with team across the Goods organization including: fulfillment, analytics, freight, merchandising, customer service, buying, and inventory management team
Ensure any vendor partner escalations are resolved in a timely manner
Potentially directly or indirectly managing 1 compliance specialist
3 or more years of relevant experience in a similar role, Salesforce or other CRM experience preferred
Demonstrating a clear understanding of the pace and other characteristics of a startup environment.
Ridiculously detail-oriented, advanced knowledge of Excel
Planning and carrying out responsibilities with minimal direction (you are not completely on your own)
Familiarity with creating Tableau dashboards highly preferred, but not required
Strong familiarity with SQL to build reporting/run analyses is preferred
Groupon provides a global marketplace where people can buy just about anything, anywhere, anytime. We’re enabling real-time commerce across an expanding range of categories including local businesses, travel destinations, consumer products, and live or lively events. At the same time, we are providing advertising options and tools that merchants can use to grow and manage their businesses. Culturally, we believe that great people make great companies and that starting with the customer and working backward moves us forward. Community matters to us on an internal, local and global scale—it’s fundamental to our company’s growth and to the well-being of the world at large. We also value self-awareness, candor, lunch and WiFi. If we match with you, please apply to join us.