Planning and Order Management Analyst

Job Description / Skills Required

About GoPro

GoPro, Inc. is transforming the way people capture and share their lives. What began as an idea to help athletes self-document themselves engaged in sport, GoPro has become a mobile storytelling solution that helps the world share itself through immersive content.

GoPro offers a fun and fast-paced work environment with passionate and motivated people who have a drive to learn, innovate and succeed.

What You’ll Do

The Planning and Order Management Analyst will have the unique opportunity of driving the inventory ownership for the business through planning, allocation and order management activities for GoPro.com globally. The role will partner closely with our global warehouses to and address any order management issues, identify and address any friction points worldwide. He/She will also be responsible for developing accurate inventory plans and forecasts in partnership with our long/short term planning teams.

Responsibilities:

Manage inventory flows and ensure warehouses are replenished to support a target weeks of supply
Align with merchandising around financial and product opportunities
Effectively manage flow of orders and ensure they are shipped accurately and on time within stated SLA’s.
Partner with customer support when customer contact/follow-up is required
Develop and run a daily inventory dashboard, including shipment and order reconciliations, average shipping time, and pending orders
Manage pending orders, payment hold queue, backorders, payment exceptions, and order errors
Engage with finance teams to fully resolve outstanding payment issues
Communicate with warehouse partners and operations team to address late-stage order changes/cancellations
Partner with operations team to address languishing orders globally
Maintains and executes bottoms up financial plans and inventory commit plans
Present in-season sales and inventory forecasts on a weekly basis
Communicate daily, monthly and quarterly actuals to plan
Analyze historical data and current trends to identify risks and opportunities
Skills We Are Stoked About

2-4 years experience in a merchandise planning, replenishment or, an order management role at a retail company preferably within eCommerce
Understanding of financial measurements
Ability to work in a fast-paced environment and respond quickly
Strong written and presentation skills
Strong attention to detail and customer focus
Strong teamwork and communication skills
Strong analytical and problem-solving skills
Expert in MS applications: Excel
Experience in Netsuite a plus
Bachelor’s Degree
Perks:

Live it. Eat it. Love it. – Two dedicated hours during your week to explore your passions and capture it with your GoPro.
Get your very own GoPro
Competitive salary
Private Medical Insurance
Market based compensation package including RSU and annual bonus
Discounts to GoPro products
Meal tickets
25 days of paid vacation per year
Work from home option

GoPro is an Equal Opportunity Employer*