Technical Support Engineer (Site Operations Centre)

Job Description / Skills Required

You became an engineer because you believed in technology’s ability to make a difference in the world. So why would you spend your days building things that don’t matter?

At Groupon, we spend our days developing tools, platforms and experiences that help small businesses thrive in their local communities. We may look like an ordinary ecommerce app, but under the surface we’re using cutting edge technology to build products that regularly positively impact the lives of millions of our customers and merchants across the globe.

Of course, local merchants aren’t the only ones who will benefit from your work – you will too. We are looking for awesome Technical Support Engineer excited by helping us maintain Groupon’s multiple platforms.

As a Technical Support Engineer in our Site Operations Centre, you will provide first level support for Groupon's customer facing website.

You'll work with some pretty cool likeminded people in our Global team and it's a great opportunity to learn and get exposure to a diverse set of technologies that support a large, public facing website.

Responsibilities Include:

Follow-the-sun technical support, trouble shooting and crisis management of our platform/servers (mainly Linux)
Monitoring our Groupon site, responding to alerts and assisting development teams with operational tasks
Managing incidents that arise, escalating to the correct teams, and handling communication
The ideal candidate:

Prior experience working within a similar industry or large complex environment and the technologies associated with them (load balancing, Apache, Nginx, Nagios, etc)
Solid Linux administration experience
Experience with system administration scripting and programming, with Ruby, Python, Perl or similar
Excellent troubleshooting and problem-solving skills
Ability to work collaboratively through an agile development process that promotes constant team communication
A self-starter and knowledge and experience applying operational best practices
Bachelor’s degree in Computer Science, Information Systems or other related degree desirable
What you get in return

Part of a Global team and experience working for one of the fastest growing ecommerce companies in the world
Comprehensive induction to the business at our Sydney HQ and ongoing training
Work in our awesome break-out area, Free Groupon credits and discounts on deals, Birthday Leave, Weekly Friday night drinks & awards, Charity & Community initiatives, Social Club and much, much more!
Interested? We'd love to hear from you!

Groupon provides a global marketplace where people can buy just about anything, anywhere, anytime. We’re enabling real-time commerce across an expanding range of categories including local businesses, travel destinations, consumer products, and live or lively events. At the same time, we are providing advertising options and tools that merchants can use to grow and manage their businesses. Culturally, we believe that great people make great companies and that starting with the customer and working backward moves us forward. Community matters to us on an internal, local and global scale—it’s fundamental to our company’s growth and to the well-being of the world at large. We also value self-awareness, candor, lunch and WiFi. If we match with you, please apply to join us.