Senior Manager, Merchandising – Strategy, Planning & Operations

Job Description / Skills Required

We are seeking an exceptional professional to lead Groupon’s Merchandising Operations. The Senior Manager, Merchandising will impact 50M+ consumers across all touch points, including 1.3B weekly emails and push notifications to drive growth of our North America business.

In this position you will optimize the matching of Supply + Demand (getting the right inventory to the right customer with the right message through the right channel at the right time) in order to drive total business objective growth across our diverse lines of business – Goods, Getaways, Things To Do, Health & Beauty, Restaurants, Home & Auto, Retail and Coupons. This key merchandising role will drive overall North America asset allocation, calendar management and own Services merchandising campaign execution.

Core Responsibilities:

Partner with Sr. Manager Vertical Merchandising – Strategy & Planning and other stakeholders in order to:

Develop and implement planning process

Create asset allocation strategy, campaigns and promotional activity to deliver P&L objectives

Own calendar development and ongoing optimization / management

Partner with Revenue management to build data driven decision making framework and process that includes clear data based escalation paths when necessary and minimize need for escalations

Drive clear, transparent communication to all stakeholders regarding trade-off’s, scheduling and optimization opportunities

Develop processes, checks and balances to ensure flawless execution of messaging across directly and indirectly managed teams

Manage transparent accountability of deliver for directly and indirectly managed teams, leveraging tools such as SLAs, planning schedules and committed dates

Partner with Revenue Management team to identify, size, prioritize and execute upon opportunities to increase total output through merchandising

Leverage existing product tools to their maximum business impact and partner with product team to define and prioritize requirements in order to further improve output

Ensure high degrees of collaboration between leaders, dotted line and direct: Merchandising – Strategy & Planning, Marketing, Creative Services, Product & Engineering, and Revenue Management

Partner with Go To Market team and RM to incorporate new use case launches into contact calendar and systems with clear revenue based tradeoffs

Conduct statistical tests for merchandising optimization in conjunction with Product and Revenue Management

Optimize workflow and improve processes to maximize cost saving opportunities across the organization

Build a winning culture that encourages innovation which results in significantly enhanced business performance

Establish motivating stretch objectives for team members that align with company objectives; encourages coaching and mentoring, focuses on the development needs of employees and ensures collaboration and teamwork; builds amazing teams


Bachelor's degree in Business or Marketing or equivalent professional experience

8+ years of relevant experience in E-Commerce, Marketing or Merchandising

Demonstrated success establishing clear directions, setting stretch objectives, distributing workload appropriately

Clear communicator who lays out work in a well-planned and organized manner, maintains two-way dialogue with others on work and results and brings out the best in people

Demonstrated functional and technical knowledge and skills performing at a high level of accomplishment

Outstanding Innovation Management – bringing the creative ideas of others to market, good judgment about which creative ideas and suggestions will work and a

Experience managing the creative process of others with ability to facilitate effective brainstorming and project how potential ideas may play out in the marketplace

Personal Attributes:

A “roll up their sleeves” management style

Ability to see the “bigger picture” and understand relationships between complex issues when problem solving; anticipates, mitigates, and manages risk to top and bottom line – both short term and long term

A relentless focus on data-driven decision making

Ability to lead and influence across diverse stakeholder groups

Polished yet scrappy, entrepreneurial, self-starter who can manage multiple projects simultaneously and drive them to completion effectively

Ready for the demands of a high energy, fast-paced company environment

Strong strategic thinking skills, as well as exceptionally strong communication skills

High impact personality; highly energetic and enthusiastic; unpretentious; hands on operations style and approach

Groupon provides a global marketplace where people can buy just about anything, anywhere, anytime. We’re enabling real-time commerce across an expanding range of categories including local businesses, travel destinations, consumer products, and live or lively events. At the same time, we are providing advertising options and tools that merchants can use to grow and manage their businesses. Culturally, we believe that great people make great companies and that starting with the customer and working backward moves us forward. Community matters to us on an internal, local and global scale—it’s fundamental to our company’s growth and to the well-being of the world at large. We also value self-awareness, candor, lunch and WiFi. If we match with you, please apply to join us.