National Sales Support Executive

Job Description / Skills Required


To assist senior members of the team in the growth of large National merchant accounts and to assist the team with the implementation of new marketing campaigns You will be involved in strategising with a focus on delivering effective campaigns, while ensuring top quality content is promoted at all times. You will provide focus on client services and deliver the very best support service to senior account management team and the accounts themselves, updating content, liaising with operational and new business teams on a daily basis. You will support senior members of the team with the re-negotiation of bespoke commercial deals and liaise with product teams in order to identify key promotions. The role will also involve the account management and growth of a small portfolio of small sized UK National merchants.


‪To support the senior members of the team’s relationship with larger more strategic merchants.
To support the clinical execution of all major campaigns set up by the current and new business teams.
Communicating with assigned merchants regularly via phone, Skype or email to retain the relationship, maintain performance and create opportunities for growth.
‪Establish a clear one year strategy for each merchant.
Updating content for key merchants, creating new offers, updating merchant requests, general day to day management of Merchants
Analysing and reporting on weekly, monthly, quarterly and annual account performance of the channel.
Evaluating opportunities and setting the margin structure to achieve efficient ROI.
Working closely with new business sales team to ensure a successful engagement of new merchants takes place when they become active merchants.
Understand a client’s needs and work with the expert teams to develop a tailored solution.
Carrying out post-campaign analysis to ensure that we have met/exceeded campaign plans.
Owning and maintaining direct relationships with a portfolio of smaller sized merchants to develop long-term partnerships.

You have worked in a sales/account management role within the online sector.
Some experience in presenting to clients is preferable but not essential. You are consultative rather than a hard seller.
Strong verbal and written communication skills.
Hard working and dedicated, organised and with a good attention to detail.
A self-starter who can spot new opportunities and is commercially minded.
Proven experience in managing and growing a merchant relationship.
‪Be commercially and analytically minded, with strong financial evaluation and performance marketing management skills
Adaptability to the demands of working in a rapidly changing environment
Strong verbal, written communication, presentation skills
Has a flexible approach, thrives under pressure and enjoys working in a fast paced environment
‪Understanding and reporting KPI’s
‪Strong interpersonal skills, able to develop positive internal and external relationships
‪Innovative and self-motivated
‪Highly confident with a positive, outgoing and dynamic approach
‪Ability to manage multiple projects.
Keen attention to detail
Ability to work on own initiative and as a member of a team
‪Creative problem solver and team player
Highly organised and plans and prioritises work effectively
‪Strong analytical skills

UNCAPPED COMMISSION on top of your competitive salary!
The opportunity to be PROMOTED EVERY 6 MONTHS!
Training from the start – two weeks our dedicated Sales Trainers to get you up and running!
Pretty cool offices: great location in central London, relaxed break out areas & social events!
Free fruit, snacks and soft drinks
Black Tie NOT NECESSARY! We’re pretty laid back – so we tend to dress that way too 🙂

Groupon provides a global marketplace where people can buy just about anything, anywhere, anytime. We’re enabling real-time commerce across an expanding range of categories including local businesses, travel destinations, consumer products, and live or lively events. At the same time, we are providing advertising options and tools that merchants can use to grow and manage their businesses. Culturally, we believe that great people make great companies and that starting with the customer and working backward moves us forward. Community matters to us on an internal, local and global scale—it’s fundamental to our company’s growth and to the well-being of the world at large. We also value self-awareness, candor, lunch and WiFi. If we match with you, please apply to join us.