Multimedia Technician – AV Systems Specialist

Job Description / Skills Required

What We Do:

The Groupon Multimedia Services team provides support, expertise, planning and execution for a wide array of meetings and events around the world. From helping a presenter get their slides on screen to producing all-hands streams viewed by Groupon employees around the globe, the team enables clear and effective communications with industry leading technology and excellent customer service.

When a distributed team meets to collaborate, a business unit conducts a periodic status update, engineering sponsors a world-wide hackathon, or someone needs content captured and distributed, our team is responsible for the technology, execution, and support.

We are at our best when our work goes unnoticed (that is, it JUST WORKS!).

If you get excited about things like Cisco Telepresence, Kaltura and Akamai streaming in flash and HTML5, arcane camera stats like dynamic range, Final Cut and Adobe Creative Suite, we might be a good fit for you.

What You Will Do:

The Multimedia Technician – AV Systems Specialist provides independent coordination, end-user support, and training for meetings and events large and small and is responsible for establishing the standards for events and ensuring execution meets those standards.

This role will be the primary point of contact for projects in Groupon offices worldwide, coordinating AV systems installations with multiple stakeholders – internal and external.

Troubleshooting, upgrades, and configuration changes are also part of the portfolio.

This role is based in our Chicago headquarters but provides services and support to offices around the globe. Project-based travel, possibly including international, should be expected.

Multimedia technicians should be motivated to provide top-notch customer service experiences. We work hard to provide tools and technology so our colleagues don’t have to work hard to have a great meeting!

What you bring:

Experience with typical conference room AV technology

Cisco Telepresence codecs and cameras

Digital media distribution, switching, controls (Crestron, Extron, AMX, etc)

Wireless presentation devices

Audio DSP’s

Amplifiers

Microphones and speakers

Experience deploying and supporting distributed digital signage systems

Ability to read and interpret architectural and technical drawings

Strong time management skills

Ability to build lasting relationships with internal partners

Ability to manage vendor relationships

Equally comfortable behind a desk and on a construction site

Excellent written and verbal communication skills

Additional skills you might have:

Live event production

Live Production Video Switchers (Blackmagic ATEM, etc)

RTMP and HTTP Streaming

Flash Media Live Encoder, Wirecast or similar hardware or software encoders

Video Portals (Youtube, Vimeo, Kaltura, etc)

Cisco Telepresence infrastructure

Cisco Jabber and similar desktop video clients

Webex or similar products

PC and Mac computers

Microsoft Powerpoint and Google Slides

Audio and Video Recording Equipment

Audio and Video Editing software

Matrix Switchers, Mixers, Encoders

The Multimedia Services team is passionate about audio visual and communications technologies. We’re always looking into the latest and greatest and trying to see how it can help Groupon be more effective. We encourage personal growth, taking on new challenges, and fresh approaches to problems.

Who We Are, How We Work

We provide a global marketplace where people can buy just about anything, anywhere, anytime. We’re enabling real-time commerce across an expanding range of categories including local businesses, travel destinations, consumer products, and live or lively events. At the same time, we are providing advertising options and tools that merchants can use to grow and manage their businesses. Culturally, we believe that great people make great companies and that starting with the customer and working backward moves us forward. Community matters to us on an internal, local and global scale—it’s fundamental to our company’s growth and to the well-being of the world at large. We also value self-awareness, candor, lunch and WiFi. If we match with you, please apply to join us.

Groupon is an Equal Opportunity Employer

Groupon provides a global marketplace where people can buy just about anything, anywhere, anytime. We’re enabling real-time commerce across an expanding range of categories including local businesses, travel destinations, consumer products, and live or lively events. At the same time, we are providing advertising options and tools that merchants can use to grow and manage their businesses. Culturally, we believe that great people make great companies and that starting with the customer and working backward moves us forward. Community matters to us on an internal, local and global scale—it’s fundamental to our company’s growth and to the well-being of the world at large. We also value self-awareness, candor, lunch and WiFi. If we match with you, please apply to join us.