Data Center Production Operations Systems Administrator

Job Description / Skills Required

Groupon is looking for a Data Center Production Operations Systems Administrator who maintains and supports the integrity of the operating system environment and various computer systems. Administers, installs and troubleshoots a variety of operating systems which includes configurations and provisioning within the data center environment ensuring all server and networking environments are secure, operational and maintain 99.999% uptime.

Key Accountabilities

· Utilize monitoring software and internal ticketing system to provide support

· Identify and troubleshoot complex hardware failures on x86-based servers to include the replacement of failed hardware components

· Troubleshoot complex operating system storage issues including file system, disk management and RAID technologies

· Provision and support servers running Linux, KVM, Hbase, Cassandra, Redis, Hadoop, Kafka, Zookeeper and other open source technologies.

· Troubleshoot local area network (LAN) connectivity issues and reestablish remote access to server configurations utilizing IPMI, SSH, Terminal Services/Remote Desktop Services or Remote Access Controllers

· Complete the troubleshooting, configuration and replacement of network device hardware including access and aggregation switches, firewalls, load-balancers and security appliances

· Complete server configuration maintenances including hardware modification, operating system installation, mounting of the devices within cabinets and completion of all cabling needs required

· Troubleshoot copper and fiber cabling including initial installation testing as well as connectivity issues with previously deployed copper or fiber cabling

· Provide technical communication relating to configurations in a concise, and professional manner

· Adhere to company security policies and procedures, including health and safety and local governing requirements as directed

· Execute and maintain meticulous 5S and housekeeping practices

· Demonstrate no less than full performance in a continuous, consistent, measurable manner

· Demonstrate high levels of passion and enthusiasm when providing Fanatical Support

· Communicate in an honest, transparent manner focused on building trust amongst coworkers

Key Performance Indicators (please note your KPI’s are the outputs of each of the accountabilities)

· Demonstrate a clear understanding of Groupon’s software toolsets required for the monitoring and support of configurations

· Demonstrate the ability to successfully complete maintenances and hardware troubleshooting within defined SLA terms

· Attention to detail and adherence to maintenance instructions ensure configuration rework is not required

· Server maintenances are quality controlled and adhere to published policy and process to ensure Global alignment

· Troubleshooting and problem solving capabilities lead to accurate and timely resolution of technical events

· All incidents or potential risks to our infrastructure must be investigated utilizing the root cause analysis method

· All interactions, both internal and external, are conducted in a professional manner

· Process and policy sign off is conducted in a timely manner, with clear understanding of the subject matter, by the specified due date

· All areas of responsibility are clean and organized with specific areas designated for all moveable items



· Bachelors degree required

· Minimum 3-year experience working in a data center environment or equivalent technology background required

· Minimum 3-year experience or ability to show familiarity with building, repairing or upgrading hardware components required

· Minimum 3-year experience in Linux Administration

· Industry recognized certifications in operating systems, networking, security and/or storage technologies preferred

· Experience with large scale server deployments

· Past work experience with many open-source and other systems environments

· Experience with production systems administration, scripting, configuration software, kickstart, Collins, Roller, Ansible

· Experience with Cisco Catalyst series switches, Juniper switches and Citrix Netscaler Load Balancers preferred

· Must be able to work a flexible schedule, 24x7x365 coverage required including holidays and weekend.

· Must be able to prioritize work in a fast paced, high pressure environment

· Must possess strong written and verbal skills, great interpersonal and communication skills

· Must be able to lift 50 lbs over head

· Must have reliable transportation and be willing to occasionally travel (2-4 wks/yr)

Groupon provides a global marketplace where people can buy just about anything, anywhere, anytime. We’re enabling real-time commerce across an expanding range of categories including local businesses, travel destinations, consumer products, and live or lively events. At the same time, we are providing advertising options and tools that merchants can use to grow and manage their businesses. Culturally, we believe that great people make great companies and that starting with the customer and working backward moves us forward. Community matters to us on an internal, local and global scale—it’s fundamental to our company’s growth and to the well-being of the world at large. We also value self-awareness, candor, lunch and WiFi. If we match with you, please apply to join us.