Operations Support Analyst

Job Description / Skills Required

Groupon is a global leader of local commerce and the place you start when you want to buy just about anything, anytime, anywhere. Have you always wondered how a Groupon actually works? Here is your opportunity to become a member of one of the fastest growing, innovative and creative companies.

The Operations Support Analyst is responsible for processing business activities related to the Getaways deal pipeline. This includes, but is not limited to promotion creation, processing internal customer requests and troubleshooting. The Operations Support Analyst will serve as the liaison between the Getaways Pipeline teams and the internal customers to ensure the support process is a frictionless experience and assist with process improvements.

Primary Responsibilities:

Assist in the deal creation process by completing various functions related to setup

Complete launch and pre-launch QA processes

Process internal customer ticket requests related to rate and deal setup updates while meeting service level agreements

Run price shops and compile Inventory sheets

Liaise between the deal pipeline team and internal customers to ensure support is frictionless and meets business needs

Troubleshoot issues with deal setup and provide feedback to internal customers

Troubleshoot issues with live deals and cross communicate with account owners on resolution and provide timely status updates

Provide feedback on opportunities to improve deal pipeline efficiency

Manage projects related to data analysis and auditing

Facilitate resolution with content, rate, and availability issues

Requirements:

English is a mandatory requirement (Alta level 8+ / B2)

Strong numerical and analytical skills

Strong functional knowledge of Microsoft Excel

Familiarity of MS Office

Ability to own and execute on multiple activities in a fast-paced environment

Shift work or alternative hours may be requested

Possess strong communication skills in written and verbal English

Possess good interpersonal skills

Experience in the travel trade and/or ecommerce is a plus

Possess excellent organizational skills

Groupon provides a global marketplace where people can buy just about anything, anywhere, anytime. We’re enabling real-time commerce across an expanding range of categories including local businesses, travel destinations, consumer products, and live or lively events. At the same time, we are providing advertising options and tools that merchants can use to grow and manage their businesses. Culturally, we believe that great people make great companies and that starting with the customer and working backward moves us forward. Community matters to us on an internal, local and global scale—it’s fundamental to our company’s growth and to the well-being of the world at large. We also value self-awareness, candor, lunch and WiFi. If we match with you, please apply to join us.