Technical Customer Support Representative

Job Description / Skills Required

About GoPro

GoPro makes it easy for people to celebrate and share experiences. We believe life is more meaningful when shared. We build cameras, software, and accessories that help the world share itself in immersive and exciting ways.

GoPro offers a fun and dynamic work environment with passionate and motivated people who have the dedication to learn, innovate and succeed.

The Technical Customer Support Representative plays a key role in acting as a front line of interaction with our customers. You will provide support and sales to customers via phone, chat, and email. In addition, you will document customer issues and feedback in order to improve the overall customer experience. Lastly, we are looking for someone who is customer-centric with strong interpersonal and communication skills.

What You Will Do

Act as the front line interface for our customers
Answering both technical and non-technical questions for customers
Solve problems for customer situations
Document solutions in our online community
Make recommendations on areas of process improvement
Find ways to improve the overall customer experience
Providing feedback on our products from a customer and technical perspective
Assist Customer Support Manager
Skills We’re Stoked About

2 years of experience in technical sales or customer service role
Video editing experience with a variety of programs required (iMovie, Final Cut, Sony Vegas, etc)
Knowledge of both Windows and Mac operating systems
Basic understanding of computer hardware, and its requirements to support HD video editing & playback
Basic understanding of 3D cinematography, and editing
Excellent attendance and shift flexibility required
Basic knowledge of Microsoft Office
Maintain positive interactions with team members
Characteristics Outgoing and enthusiastic
Ability to work in a team with strong interpersonal/communication skills
Ability to respond to group dynamics – have FUN!
Results-driven
Able to work independently and multi-task
Empathy for the customer situation and driven to resolve any issues
Perks

Fully-stocked kitchen with snacks galore
Live it. Eat it. Love it. –Two dedicated hours during your week to explore your passions and capture it with your GoPro.
Get your very own GoPro (Mounts and accessories included)
Discounted employee stock purchase plan
Competitive salary
401(K) matching
Discretionary Time Off
12 weeks paid Parental Leave for new Moms and Dads
Medical, dental, and vision insurance –premiums are fully paid for employees
Life insurance and disability benefits
Employee commuter shuttles
GoPro is an Equal Opportunity Employer.