Manager NAM HR Operations

Job Description / Skills Required

The Manager, HR Operations is responsible for establishing and leading HR operations within select regions that we operate. As a member of the Global HR Operations team, this person will partner with other Shared Service Leaders to establish best practices and policies across all regions.

Overall responsibility for management of regional HR Shared Service Center operations for North America
Possess a broad knowledge of the HR Shared Services Center processes, tools and service level agreements along with the company’s HR policies and service model
Manage and report on the overall productivity and performance of the HR SSCs to regional SLAs/KPIs. Identify trends and areas of enhancement.
Responsible for hiring, training, coaching and motivating HR SSC team by setting performance expectations and providing regular performance feedback
Partner with Local HR leadership & COEs to drive effective/efficient HR services with an optimal balance among cost, efficiency and service delivery
Lead collaboration activities related to the centralization of HR operations across the region with key stakeholders (Finance, Audit, Legal, Information Technology, Payroll, Compensation & Benefits, Marketing Communications, etc.)
Lead cross functional efforts with HRIS, Finance, Legal and the business to implement and enforce global HR policies across the Region
Continue to provide support for employee and manager self-service, providing training and organizational readiness
Ensure HR HCM data accuracy in the Region
Manage day-to-day relationships with unemployment, background screening and employment verifications vendors
Lead and/or participate in the planning and execution of special projects, as requested
Act as project manager for key projects such as a standardized reporting, HRBP best practices tools, coordination of termination rounds, etc.
Act as project manager for key projects such as a standardized reporting, HRBP best practices tools, coordination of termination rounds, etc.
Act as a key member of Global HR Operations team. Specifically:
Lead efforts to continually standardize HR processes across the NAM organization
Provide input into the broader HR Operations strategy
Creates an environment of continuous improvement and innovation; thinks creatively and provides innovative suggestions
Skills, Competencies and Required Knowledge (Certifications, Languages, Training)
Strong project management and change management skills and experience
Must be highly skilled in analyzing problems and providing direction
Must have strong organizational, analytical, communication and interpersonal skills
Must have strong influencing skills and great judgment
Ability to be an effective leader and interact effectively with leadership across various functions/businesses/countries
Highly proficient user of HRIS systems – Workday a strong plus

Groupon provides a global marketplace where people can buy just about anything, anywhere, anytime. We’re enabling real-time commerce across an expanding range of categories including local businesses, travel destinations, consumer products, and live or lively events. At the same time, we are providing advertising options and tools that merchants can use to grow and manage their businesses. Culturally, we believe that great people make great companies and that starting with the customer and working backward moves us forward. Community matters to us on an internal, local and global scale—it’s fundamental to our company’s growth and to the well-being of the world at large. We also value self-awareness, candor, lunch and WiFi. If we match with you, please apply to join us.