Global Services Compliance Program Manager

Job Description / Skills Required

The GSO Compliance Program Manager is responsible for all aspects of project management and ongoing coordination for key, strategic Corporate Compliance, Legal and Business Continuity projects initiatives and requirements. The Project Manager role is responsible for project management oversight of multiple high visibility, high priority projects related to Operational and Technical readiness for Global Service Operations. This individual will interface with departments across Groupon to understand newly identified business needs and work to operationalize processes, technology and treatment strategies to meet continued changes to the business. Additionally, this individual will be responsible for ensuring timely updates to documentation to maintain current standard procedures. As the department's primary point of contact during the life of the project, the Compliance Program Manager bears significant responsibility in maintaining project scope, verifying that project deliverables are met within required timelines, and ensuring all stakeholders are informed; potentially across multiple projects at one time.


Monitor and manage start dates, completion dates, and adjusted due dates for projects in the GSO Compliance project plans, ensuring that these plans are regularly updated and noted as appropriate
Facilitate regular working group meetings and additional support meetings needed to ensure the work in the GSO Compliance project plans is moving forward
Drive progress in GSO Compliance initiatives through documentation, follow ups, and escalation of issues
Identify and analyze stakeholder business objectives and translate them into functional requirements with clearly articulated benefits; document business processes, both current and future state
Promote a risk-aware culture; ensure efficient and effective risk and compliance management practices by adhering to required standards and processes
Maintain a high level of awareness and knowledge of regulatory compliance and risk management requirements
Lead and facilitate work stream project teams composed of cross-functional representation from multiple business units across the enterprise at various levels to drive the remediation of regulatory action plans
Collaborate with internal teams across the organization including Legal, Finance, Corporate Risk Management, Internal Audit, support areas, technology teams and Compliance teams
Interact with all levels including up to senior management levels


Bachelor’s degree and 3+ years’ experience
3+ years project management experience, including the ability to prioritize and handle multiple tasks with minimal supervision
Demonstrated experience managing complex projects and driving results across large matrixed teams under tight deadlines
Excellent organizational skills and ability to multi-task
Strong analysis, decision-making and logic skills
Self-motivated, display a high level of initiative
Strong organizational, analytical and problem solving skills
Advanced knowledge of project management
Demonstrated ability to communicate with all levels of staff, management and regulators
Ability to influence others without having direct accountability for them

Preferred Skills:

2+ years preferred experience in corporate compliance programs including risk assessments, testing and monitoring, training, policy and procedure development and the process for implementing new products and business operations as well as exposure to governance, risk and compliance tools
PMP or Lean Certification recommended but not required
General knowledge of personal information security and contact center laws or regulations
Some technical and service operations experience preferred.

Groupon provides a global marketplace where people can buy just about anything, anywhere, anytime. We’re enabling real-time commerce across an expanding range of categories including local businesses, travel destinations, consumer products, and live or lively events. At the same time, we are providing advertising options and tools that merchants can use to grow and manage their businesses. Culturally, we believe that great people make great companies and that starting with the customer and working backward moves us forward. Community matters to us on an internal, local and global scale—it’s fundamental to our company’s growth and to the well-being of the world at large. We also value self-awareness, candor, lunch and WiFi. If we match with you, please apply to join us.