Senior Technical Writer

Job Description / Skills Required

About us
At Vera, we're building the trusted standard for securing and sharing information. Join us!

Vera is changing the way businesses around the world protect enterprise data. The Vera platform provides dynamic data protection for any kind of information, on any device, and gives you the power to revoke access at any time. We've built a smart, creative, and focused team, solving tough challenges in a diverse, fun, and flexible work environment. Together, we can change how security services are built, deployed, and delivered to enterprises.

Backed by Battery Ventures, Sutter Hill Ventures, Amplify Partners, Capital One Growth Ventures, and some of Silicon Valley’s most notable cyber-security angel investors, we're changing the way security works for the enterprise.

Job Description
Vera is looking for an experienced service-oriented and results-driven Senior Technical Writer to join the Customer Success team. As a Senior Technical Writer, you will be responsible for the creation and publication of the technical and customer-facing end-user documentation at Vera. Your time will be spent developing, writing, and publishing deployment guides, best practices documents, knowledge base articles, release notes, and end-user guides. This role is based in Palo Alto, CA and will report to the Senior Director of Technical Support.

This role requires a self-motivated, analytical thinking style with superior customer focus. The right candidate is passionate about customers, training and documentation, and strives daily to deliver the best possible experience!

Build a strong foundational knowledge of Vera products via hands-on experience
Complete high-quality online documentation (HTML and PDF) in a timely fashion
Work closely with Product Management to learn about new features and track their release
Work closely with software development teams to document new features and relevant technologies
Prioritize demands for both internal and external technical documentation
Produce high quality, end-user documentation that helps end users, admins, and integrators use Vera products to do their jobs
Work with Customer Success to help produce custom guides and videos to support production deployment and adoption
Produce clean, clear content for a range of technical topics
Deliver frequent updates as demanded by the product release cycle
Install virtual appliances
Drive release notes process
Customer documentation / datasheets
Instructional videos
Help system
Internal / External KBs
Customer communications
Program management tasks
2-5 years of experience with technology companies developing, composing and editing technical content
Experience documenting SaaS software products
Experience documenting on-premise server components
Experience working for a high-tech startup company
Proven success managing multiple projects simultaneously
Experience writing for a wide array of audiences
A keen sense for translating technical concepts and features into publications, videos, and online content that are easily digested
A whatever it takes, self-starter attitude to drive projects to completion
Experience using MadCap Flare
Experience using single-sourcing strategies
Experience writing API/SDK documentation (not necessary to read code)
Experience with basic web design, CSS/HTML
Experience with Agile development methodologies
Experience with tools (like): MadCap Flare, PhotoShop, Jira, Confluence, VMware, Git, LucidChart, Jenkins, Camtasia or similar screencast tools, Zendesk, WorkRamp, G suite, MailChimp, etc.
The following areas are valuable pluses:
Basic understanding of network terminology (e.g., DMZ, ports, certificates, etc.)
Experience documenting mobile apps
Experience with graphics tools (e.g., PhotoShop)
Experience with preparing documentation for localization
Start-up experience
Experience leading a team
BA/BS or equivalent degree
Travel expectations: 10%-25%
Additional Information

What you will get:

A great team-oriented environment
The freedom to be creative and make a difference
Competitive Compensation package
Excellent medical benefits