Job Description / Skills Required
Requisition ID: R15227
The role of Data Analyst – Messaging is to contribute to and build the processes related with accurate reporting of email and mobile delivery metrics using internal and external data sources for consumption. This person will report to the Deliverability Data Operations Manager delivering regular iterations on reports, reporting systems, data integration projects, and in depth analysis of email and mobile delivery trends while advising internal stakeholders on email and mobile delivery and performance metrics. This person will also participate in a rotating on call schedule providing deliverability data specific support as required.
Develop/update/monitor data processes for functionality, quality, and consistency.
Track KPIs for email reputation, as well as other KPIs to support the deliverability team.
Create data parsing, monitoring, and analysis tools.
Work with 3rd party data sources to integrate information into Groupon tools.
Collect, analyze, interpret, and summarize data in preparation for generation of statistical and analytical reports.
Develop and utilize instruments and methods for the evaluation and quality control of research or reputation data.
Perform problem recognition and analyze the root cause of data issues
Participate in cross-functional efforts on data to improve visibility into all aspects of data integrity
Liaise with the below teams on email and mobile delivery data
Messaging & Delivery Operations Team (MTA)
Messaging Operations Team
Email Deliverability Team
Application Security Team
Vendors as required
Work with email ops team to ensure optimal data integrity ensuring all data sources are formatted as per published guidelines
Be available for a rotating on call schedule Deliverability Data support
Extensive expertise (3-5 years) with queries such as SQL, UNIX, and SPL
In depth experience (3-5 years) with data tools such as Microstrategy, Tableau, Hive, Teradata, and Splunk
Ability to adapt communication content, message, and terminology based on the audience expressing ideas in a succinct manner using plain language
Ability to work independently with minimal supervision to reach team goals and proactively seek assistance as required
Flexible with changing priorities in a fast-paced environment
Ability to work within a global support organization
Bachelor's degree or equivalent work experience
Groupon provides a global marketplace where people can buy just about anything, anywhere, anytime. We’re enabling real-time commerce across an expanding range of categories including local businesses, travel destinations, consumer products, and live or lively events. At the same time, we are providing advertising options and tools that merchants can use to grow and manage their businesses. Culturally, we believe that great people make great companies and that starting with the customer and working backward moves us forward. Community matters to us on an internal, local and global scale—it’s fundamental to our company’s growth and to the well-being of the world at large. We also value self-awareness, candor, lunch and WiFi. If we match with you, please apply to join us.