Job Description / Skills Required
Requisition ID: R15617
Groupon connects millions of customers with businesses in their local community. We offer a constantly expanding catalog of local experiences, travel adventures, and an amazing collections of consumer products to purchase. At the same time, we provide tools that merchants can use to grow their customer base and manage their marketing reach. Community matters to us. We believe that great people make great companies and that starting with the customer always wins.
Groupon is looking for Senior Messaging Engineer in our Production Ops team.
Lead and perform problem recognition and analyze the root cause of messaging issues across all protocols (smtp, smpp, mobile push, mta-haproxy) engaging with their direct supervisor as required.
Recommend configuration changes based on acquired data to resolve delivery issues. This would include adaptive delivery, host level and domain level changes.
Lead efforts on new product architecture and design decisions.
Participate in cross-functional efforts on collaboration in region to identify issues and increase inbox placement
Liaise with the below teams on Messaging & Delivery Operations
Messaging & Delivery Operations Team (MTA)
Messaging Operations Team
Deliverability Data Team
Other teams as required
Vendors as required
Engage and collaborate with email ops and deliverability teams to ensure optimal server performance and stability to maximize uptime and delivery rates.
Provide deployment reviews as required for messaging deployments in region or as assigned
Be available for a rotating on call schedule
Appropriate technical background (bachelor in computer science, engineering or similar required).
8+ years as a system administrator or messaging engineer.
6+ years in a development role pushing new features/code in a messaging environment
Moderate level experience with all push notifications variants and SMS delivery operations.
Extensive (6-10 years) experience working with a large, production installation (+1 billion annual messages) with strict SLA and uptime requirements.
Extensive experience (6-10 years) with server deployment or tooling packages such as Chef, Puppet, or Ansible.
Extensive experience (6-10 years) with commercial MTA platforms/products — PowerMTA, Momentum, etc.
Expert level understanding of DNS & how it affects delivery
Moderate level understanding of networking concepts and how it affects delivery
Willing to participate in on-call rotation
Ability to adapt communication content, message, and terminology based on the audience expressing ideas in a succinct manner using plain language
Ability to work independently with minimal supervision to reach team goals and proactively seek assistance as required
Flexible with changing priorities in a fast-paced environment
BSCS or equivalent work experience
Groupon provides a global marketplace where people can buy just about anything, anywhere, anytime. We’re enabling real-time commerce across an expanding range of categories including local businesses, travel destinations, consumer products, and live or lively events. At the same time, we are providing advertising options and tools that merchants can use to grow and manage their businesses. Culturally, we believe that great people make great companies and that starting with the customer and working backward moves us forward. Community matters to us on an internal, local and global scale—it’s fundamental to our company’s growth and to the well-being of the world at large. We also value self-awareness, candor, lunch and WiFi. If we match with you, please apply to join us.