Director of Engineering, Actionable Insights Platforms

Job Description / Skills Required

Requisition ID: R15797
We might look like an ordinary ecommerce app, but under the surface we’re a cutting-edge technology company building products that positively impact the lives of 48 million people and more than 100,000 merchants globally. We have big goals to get to 2020 and beyond, and need someone to help us get there.

We are looking for a senior engineering leader to lead the Analytics and Actionable Insights Platform. The mission of the team is to build a self-service operational intelligence platform for engineering teams. As a leader of this team, you’ll drive the vision, strategy, and engineering execution of this platform.

This is an opportunity to drive a major engineering initiative, influence Groupon level KPIs, and work with leading-edge technologies. The challenge is to provide our engineering organization a robust underpinning of tools, standards, and practices in the areas of Monitoring, Performance Engineering, Distributed Tracing, Metrics, and Analytics. A measure of success is that engineering and operations teams can continue to raise the bar on Service Level Agreements and MTTR goals through an improved serviceability of software. Another goal for this role is an increase in feature velocity by providing engineering teams a set of standards for monitoring.

At Groupon, we look to hire hands-on leaders at all levels. You will dive deep into the details of the business, operations, and engineering. We need technical, hands-on leaders who can build and grow organizations. You’ll need to excel at hiring and developing a team of strong software development engineers. Our services operate at large scale and on critical workloads, so a passion and discipline around operational excellence are key. You’ll also need to be willing to share big ideas and execute to deliver the next big innovations at rapid pace.

You will be able to demonstrate strong technical expertise and people management skills including strong communication and analytical skills with a thorough understanding of product development and successful problem definition, decomposition, estimation, and resolution. You will collaborate with other senior engineering and operational leaders to ensure standards are defined and rapidly adopted including but not limited to –

System and Application Health Monitoring, Alerting

Availability, Security, and Reliability Reporting

Logging, and Transaction Tracing

Performance Benchmarking


10+ years of software development experience building large-scale enterprise software or SaaS products.

5+ years of experience in building, managing, and growing high-performance software engineering teams.

Bachelor's Degree in Computer Science or related field (or equivalent experience).

Experience with object-oriented design and programming in languages such as Java, C, C++

Technical leadership and engineering delivery experience in building end to end self-service proactive OSS solutions with specific focus on Metrics, Analytics, and Monitoring systems.

Knowledge of operational metrics requirements for hyper-scale applications. Experience in eCommerce will be a plus.

Knowledge of various analytics platforms, measurement solutions, data visualization tools, and experience using these tools to provide meaningful insight.

Experience driving operational excellence and engineering best practices for large-scale distributed systems.

Excellent written and verbal communication skills, with the ability to present complex technical information in a clear and concise manner to a variety of audiences.

Experience with current DevOps toolchains for infrastructure deployment, software build/test/deploy, and systems/application monitoring/logging such as Jenkins, Ansible, Maven, Chef, SALT, Puppet, ELK, Splunk, AppDynamics, etc.

Knowledge of Big Data and Real-time streaming frameworks is highly desirable.

Groupon provides a global marketplace where people can buy just about anything, anywhere, anytime. We’re enabling real-time commerce across an expanding range of categories including local businesses, travel destinations, consumer products, and live or lively events. At the same time, we are providing advertising options and tools that merchants can use to grow and manage their businesses. Culturally, we believe that great people make great companies and that starting with the customer and working backward moves us forward. Community matters to us on an internal, local and global scale—it’s fundamental to our company’s growth and to the well-being of the world at large. We also value self-awareness, candor, lunch and WiFi. If we match with you, please apply to join us.