Job Description / Skills Required
Requisition ID: R15724
Seeking professional, creative and articulate Instructional Designer who thrives in a dynamic, fast-paced environment and excels in effective transfer of training into performance results. As an instructional designer, you will be responsible for analyzing, designing and developing high quality training content for technical and non-technical learning programs. The goal of all programs designed will be to deliver a world-class learning experience and drive a positive, lasting business impact.
Develop highly engaging and interactive training materials, and deliver engaging presentations to business leaders.
Apply advanced adult learning theories into a practical, application-based training strategy;
Design training utilizing e-learning, game-based learning and other delivery methods that will support the acceleration of learning as measured by business performance.
Utilize project management tools and skills to manage medium to large scale content development projects
Collaborate with servicing teams, subject matter experts (SMEs), and managers across support teams to provide consulting to effectively develop training content.
Coach and mentor junior designers in use of tools and instructional design methodologies.
Contribute to the development and implementation of new learning models and content design templates.
Instructional design experience of at least 3 years or more, preferable in development of sales and/or service training for contact operation centers.
Experience with technical customer service organizations.
Strong proficiency in Captivate (Non-Negotiable, any version) and some other industry standard design software (Adobe Creative Suite, Articulate v9 or higher)
Ability to apply concepts, techniques and theory of other disciplines to instructional design assessment strategies.
Proven e-learning Design and Development experience and experience designing, developing and delivering emerging learning solutions including game-based learning, simulations and immersive scenarios requiring multiple branching elements and hands on experience in the design and development of blended learning solutions.
Demonstrated ability to manage medium to large scale programs while working cross-functionally with multiple teams and stakeholders. Gathers requirements from stakeholders to create and innovate multiple concurrent medium to large learning projects.
Proficient in G-Suite and/or Microsoft Office
Degree or certification in Performance Technology, Instructional Design, Adult Learning or Teaching is strongly desired.
Undergraduate degree in communication, education, design, or related field (or a technical field).
Groupon provides a global marketplace where people can buy just about anything, anywhere, anytime. We’re enabling real-time commerce across an expanding range of categories including local businesses, travel destinations, consumer products, and live or lively events. At the same time, we are providing advertising options and tools that merchants can use to grow and manage their businesses. Culturally, we believe that great people make great companies and that starting with the customer and working backward moves us forward. Community matters to us on an internal, local and global scale—it’s fundamental to our company’s growth and to the well-being of the world at large. We also value self-awareness, candor, lunch and WiFi. If we match with you, please apply to join us.