Associate Product Manager, Sling

Remote

Job Description / Skills Required

Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.

As an Associate Product Manager, you will be responsible for driving product initiatives from inception through execution. You will collaborate cross-functionally with design, engineering, product marketing, sales, and customer support to evolve and expand our core product and ensure that Sling accelerates the development of new solutions that delight our customers and grow with them as their businesses expand. 

Working closely with product leadership and other key stakeholders, you will craft a roadmap based on market fit that drives scalable customer acquisition and customer satisfaction, while instrumenting effective tracking to measure the success of your work. You’re right for this role if you are curious, attentive to detail, and biased for action.  

About this roll* (Responsibilities) 

  • Define a well articulated vision for the short and long term roadmap of your domain; ensuring that the impact aligns to the team and company strategy, and prioritizing the most impactful investments   
  • Gather feature requirements that connect to your roadmap and define core business and user experience problems to be solved, always setting goals in a clear, actionable format
  • Define features, write product and technical specs, facilitate user studies, iterate on feedback, approve designs, help write test plans, manage the backlog, and ultimately ship in a timely manner
  • Obsess yourself with finding ways to leverage data to identify opportunities, achieve goals, and communicate meaningful customer outcomes and measurable business impact
  • Communicate clearly, knowledgeably and transparently with cross functional stakeholders (including but not limited to Engineering, Design, Go To Market, and Customer Support) to build trusted relationships and rationalize, hone, evaluate and effectively influence product investments
  • Maintain a flexible, curious and collaborative mindset navigating change, uncertainty and challenging situations

Do you have the right ingredients*? (Requirements)

  • You are curious, customer-oriented, attentive to detail, have a low ego and a bias for action
  • You are familiar with a variety of tools and skill sets for data analysis and product execution
  • You possess exceptional time management, organization and communication skills
  • You have experience writing clear, succinct product requirements and understand how to sequence the development of those requirements to optimize engineering resources, business impact, and customer outcome
  • You are comfortable deconstructing complex functionality into digestible chunks and understand how to define and circulate a feature’s “success criteria” with key stakeholders 
  • You are effective at sequencing the implementation of features and you know which trade-offs to make in order to adhere to a high quality launch
  • You are comfortable navigating ambiguity, complexity and conflict
  • You remain optimistic in the face of challenges, and seek out best practices from others to improve your own skill set
  • You have a proven track record of success taking a structured, data-backed approach to prioritizing, investigating, and solving problems

Our Spread of Total Rewards

  • Unlimited Vacation
  • Sabbatical opportunity after five years
  • Professional Development Reimbursement Program
  • Commitment to Employee Wellness through resources such as a quarterly Wellness Stipend
  • Various peer and company recognition programs 
  • 401(k) and matching
  • Medical, Dental, & Vision Coverage
  • Mental Health Benefits
  • Subsidized backup childcare

*Bread puns encouraged but not required

#LI-remote

We are Toasters

Diversity, Equity, and Inclusion is Baked into our Recipe for Success.

At Toast our employees are our secret ingredient. When they are powered to succeed, Toast succeeds.

The restaurant industry is one of the most diverse industries. We embrace and are excited by this diversity, believing that only through authenticity, inclusivity, high standards of respect and trust, and leading with humility will we be able to achieve our goals.

Baking inclusive principles into our company and diversity into our design provides equitable opportunities for all and enhances our ability to be first in class in all aspects of our industry.

Bready* to make a change? Apply today!

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact [email protected].