Business Operations Representative I, Post Live

Boston, MA, US

Job Description / Skills Required

Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. Toast is looking for an entry-level Business Operations Representative to play an integral role in scaling Toast’s rapidly growing business. You will join a dynamic Business Operations team that is the “go-to” team for Sales and Customer Success, providing administrative and process support to close and onboard new business efficiently and effectively. 

We are a collaborative team that takes our work seriously and has fun doing it. The success of the Business Operations team directly impacts the revenue streams of the company. This role is an opportunity to join us at a groundbreaking moment and truly make an impact. For the right candidate, this is a career defining opportunity.


About this roll* (Responsibilities) 

  • Become an expert in the sales and customer processes and work extremely closely with our Sales and Customer Success teams to approve quotes, review contracts, provision Toast accounts and maintain accurate contract information
  • Increase Sales Rep productivity by enabling our Sales Reps to close new business more efficiently and effectively while maintaining deal and data integrity
  • Work cross-functionally with Sales, Customer Success, Finance teams and our end- customers throughout a customer’s lifecycle, providing high-quality operational support through phone, email, Slack and Salesforce chatter 
  • Continually identify opportunities to improve productivity for our team and our stakeholders


Do you have the right ingredients*? (Requirements)

  • BS/BA or 1-2 years of relevant experience
  • Extreme attention to detail and meticulous organization
  • Strong technical aptitude 
  • Excellent written and verbal communication skills
  • Confidence prioritizing and making time-sensitive decisions in a fast-paced environment
  • Excellent time management and a strong sense of urgency
  • Relentless problem-solver


Special Sauce* (Nonessential Skills/Nice to Haves)

  • Prior experience with Salesforce or other CRM tools is a plus
  • Customer service experience is a plus


Our Spread* of Total Rewards:

  • Unlimited Vacation
  • Sabbatical opportunity after five years
  • Professional Development Reimbursement Program
  • Commitment to Employee Wellness through resources such as a quarterly Wellness Stipend
  • Various peer and company recognition programs 
  • 401(k) and matching
  • Medical, Dental, & Vision Coverage
  • Mental Health Benefits
  • Subsidized backup childcare




*Bread puns encouraged but not required


We are Toasters

Diversity, Equity, and Inclusion is Baked into our Recipe for Success.

At Toast our employees are our secret ingredient. When they are powered to succeed, Toast succeeds.

The restaurant industry is one of the most diverse industries. We embrace and are excited by this diversity, believing that only through authenticity, inclusivity, high standards of respect and trust, and leading with humility will we be able to achieve our goals.

Baking inclusive principles into our company and diversity into our design provides equitable opportunities for all and enhances our ability to be first in class in all aspects of our industry.

Bready* to make a change? Apply today!

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact [email protected].

For roles based in the United States:  As part of our commitment to the health and safety of our employees and their families, all individuals entering our US workspaces are required to provide proof of full vaccination against COVID-19 unless they have an approved medical or religious accommodation.