Chief of Staff, CIO


Job Description / Skills Required

Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.

We are looking for a Chief of Staff to support our CIO Organization.  The ideal candidate is just as strong at analytics as they are at influencing. In this high impact role, you will have the opportunity to showcase your strategic thinking and thought leadership, while also driving day to day execution and operational excellence across the global IT organization

As CoS for CIO Org, you will drive the operating rhythms for the IT organization with a heavy focus on strategic and annual planning, and the continued evolution of the Business Operations operating model. This role works closely with the CIO and her direct reports, as well as with the functional Business operations and Finance.  This is an exceptional opportunity to transform the way we work, and to take IT Business Operations to the next level.  In this highly visible role, it is equally important that this person be a strong individual contributor as much as a team player. They must be able to work collaboratively with cross functional departments to guide project execution, reduce obstacles to completion, and ensure initiatives meet committed timelines.

About this roll* (Responsibilities) 

  • Ability to collaborate effectively across organizational boundaries to align EAT's operating model with the companies
  • Drive end-to-end planning for the IT organization (strategic planning, long range planning, and annual budgeting) partnering closely with Finance, PMO, and Corporate Strategy teams
  • Design and moderate CIO quarterly business reviews, IT meetings; drive accountability to business outcomes, closure of action items
  • Facilitate effective use of functional meetings such as monthly reviews, all hands, and off sites 
  • Manage the flow of information within the EAT organization
  • Identify ways to improve the team's operational workflow and drive process improvements
  • Provide ad-hoc support on projects small to large; this could include research, financial modeling, internal initiatives, people-related initiatives, presentations and more

Do you have the right ingredients*? (Requirements)

  • At least 5-7 years of experience in Business Operations and/or experience in the following areas:  
    • Financial management and reporting
    • Strategic planning
    • Portfolio/program management 
    • Chief of staff
  • Holistic thinking and ability to influence teams to look at the big picture and gain alignment with the organizational goals 
  • Strong desire to focus on analytical insights and answers to tough problems
  • Strong communications skills, as well as change management and stakeholder management skills
  • Growth mindset: you seek out learning opportunities for yourself
  • Ability to work both independently with minimal guidance and cross functionally with various teams
  • Experience in structuring and executing complex analyses to support strategy in a fast-paced, evolving environment

Our Spread of Total Rewards

  • Unlimited Vacation
  • Sabbatical opportunity after five years
  • Professional Development Reimbursement Program
  • Commitment to Employee Wellness through resources such as a quarterly Wellness Stipend
  • Various peer and company recognition programs 
  • 401(k) and matching
  • Medical, Dental, & Vision Coverage
  • Mental Health Benefits
  • Subsidized backup childcare


*Bread puns encouraged but not required

We are Toasters

Diversity, Equity, and Inclusion is Baked into our Recipe for Success.

At Toast our employees are our secret ingredient. When they are powered to succeed, Toast succeeds.

The restaurant industry is one of the most diverse industries. We embrace and are excited by this diversity, believing that only through authenticity, inclusivity, high standards of respect and trust, and leading with humility will we be able to achieve our goals.

Baking inclusive principles into our company and diversity into our design provides equitable opportunities for all and enhances our ability to be first in class in all aspects of our industry.

Bready* to make a change? Apply today!

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact [email protected].

For roles based in the United States:  As part of our commitment to the health and safety of our employees and their families, all individuals entering our US workspaces are required to provide proof of full vaccination against COVID-19 unless they have an approved medical or religious accommodation.