CRM Manager

Berlin, DE

Job Description / Skills Required

Company Description

At Omio, we are quickly changing the way people travel and we are growing at a fast pace. We're operating at worldwide level and expanding in new geographies.

Driven by our team of over 300 people from more than 45 different countries, Omio is changing the way we travel worldwide. With Omio you can compare and book trains, buses and flights anywhere in Europe, the US, and Canada with one simple search, on mobile, app or desktop. By offering transparent pricing and easy booking, Omio makes travel planning simple, flexible and personal.

With over 800 travel partners across Europe, the US, and Canada Omio is one of Europe’s fastest growing travel tech companies with 27 million monthly users on average. Omio has raised close to $300 million from renowned investors including Kleiner Perkins Caufield & Byers, Silver Lake Kraftwerk, Kinnevek and Temasek.

Job Description
  • High level of operational experience with email and push channels

  • Solid HTML knowledge, ability to make changes to existing templates

  • AB tests and optimisation of customer experience

  • Segmentation of user groups 

  • Creation and management of retention and reactivation marketing automations. 

  • Monitoring of campaigns’ performance and improvements based on it

  • Analysis and reporting on relevant KPIs 

  • Measurement of the CRM impact of the initiatives on customer value and business impact

  • Personal goals, OKRs planning, and measurement of steps to achieve those goals

  • Planning and delivery of CRM specific projects while ensuring these projects are on time, on budget and within scope

  • Can-do attitude with the ability to work with a high level of autonomy

  • Collaborate with stakeholders from tech, product, brand, UX, data teams to successfully plan and execute end-to-end projects and campaigns

  • Knowledge of CRM fundamentals and tools, segmentation, email deliverability, A/B split testing, HTML, dynamic logic and CRM best practices.

  • Solid hands-on experience in CRM or multi-channel marketing in an e-commerce environment at least 3 years

  • Experience in working with CRM tools (preferably Braze)

  • Ability to work with HTML and CSS. Liquid and SQL knowledge is a plus

  • Good understanding of the tech CRM landscape and main trends in the industry

  • Analytical skills, ability to work with KPIs and create reports and convert insights into next-step actions

  • Customer-centric & strategic mindset, knowledge about how to drive loyalty and retention

  • Cross-department stakeholder management

  • You are a self-starter and you love taking ownership of processes and projects

What’s in it for you? #LifeAtOmio

  • Have an impact. With innovation and smart technology, we are changing the way people travel, and you too can have an impact on this ride.
  • A competitive and attractive compensation package
  • A diverse team of more than 45 nationalities

Diversity makes us stronger

We value diversity and welcome all applicants regardless of ethnicity, religion, national origin, sexual orientation, gender, gender identity, age or disability.

Intrigued? Apply here.